Leading the development and management of the Industrial segment’s continuous improvement initiatives and fostering a culture of Lean and Six Sigma, to yield measurable business results and improved user experience.• Spearheading the execution of Lean Capacity Management for the Built Environment business, resulting in a $10M WOH reduction, shift towards a Lean Six Sigma culture, and reorganization focused on customer service delivery and operational accountability.• Developing and leading Lean Six Sigma strategy by partnering with division leaders, creating a horizontal community of practice, enabling the organization, and mentoring other Black Belts and Green Belts.• Overseeing the expansion of artificial intelligence, machine learning, and RPA automations across UL’s $1B TIC business.• Designing and implementing an intake community, allowing all 6000+ Industrial employees to highlight issues and improvement ideas, comment on others’ input, and ultimately help prioritize and resource the input.

Led the EIS business’s P&L by leading new product development and automation programs, while setting strategic vision and long-range plan, exceeding 2020’s $5.4M budget.• Launched sales automation tools, reducing client wait time from 1 week to 10 minutes in the Americas, Greater China, and Europe, the Middle East and Africa regions, affecting over 100 countries and 31% of the overall business.• Coordinated with operations, sales, and marketing, to develop and support in-house core bundled services.• Evaluated and expanded relationships with service providers for expansion into non-core testing capabilities in high voltage and international testing and certification methods.

Spearheaded the Retail & Industry chemical strategy, offering holistic supply chain solutions for environmental and chemical government regulations (e.g. ROHS, REACH, Cal Prop 65, and SVHC) by utilizing the resources and clients over 6 divisions.• Led the strategic planning and segmentation of the Chemicals division’s 500 agents for all categories.• Innovated the business model for the EIS segment, expanding the business from a certification only business to a platform for EIS solutions, which was a key component in today’s segment strategy.• Simplified the business catalog system by 80% and enabled the tracking of product/service line ROI and customer buying behavior.

-Spearheaded the Performance Materials division’s key global initiative creating new business in testing, inspection, and certification for the automotive industry with a projected organic revenue growth of $5mm by 2020.- Developed a 3 stage business strategy focused on raw material suppliers, tier suppliers, and OEMs.- Built and led a cross-functional and cross-regional team.- Targeted $500k capital expenditures to develop environmental, emissions, textiles, surface, mechanical, burning behavior, electrical testing, media resistance, and analytical testing in China and USA.- Catalogued and qualified M&A candidates for future consideration.- Developed automotive business plans based on primary and secondary market research.

-Teamed with the North America Director and managers to direct and implement continuous improvement tactics with corporate strategy resulting in improved net promoter score by 36.5 points.- Coached and managed 9 Lean Six Sigma Green Belts with Kaizens and large scale Green Belt projects, yielding a 22% ($2.2mm) increase in total revenue output and fundamental process and culture changes.- Oversaw regional industry Black Belts in the development of an enterprise-wide pipeline tool giving greater insight and visibility to trends with work in progress.- Led statistical modelling and algorithm development for revenue and order predictions.

-Ushered technical and process improvements at a regional level focused on increasing employee morale and ease of doing business for the customer.- Designed a cloud-based, uniform production, level-loading tool, resulting in 24% throughput increase.- Created a virtual Kanban tool to promote visibility and resource sharing between multiple offices, reducing inactive job count by 16%.- Led a DMAIC project, reducing customer wait time by 40% for printed-wiring board and plastic projects.

-Accelerated growth with a $33mm preferred partner account, generating multiple collaborative platforms for new business development amounting to $2.6mm in the first year.- Evaluated printed-wiring boards using ANSI accredited UL and ASTM standards.- Streamlined datasheet automation and sample requirement table to reduce processing time by over 90%.- Constructed spreadsheet-based sample requirement list, eliminating 83% of project inactivity.- Promoted from Engineer to Associate Project Engineer in 2007.