Having Overall 5.5 years of experience in IT. 2.10 years of experience with good knowledge in ServiceNow ITSM Development/ Now Mobile App and Configuration Management.* Coding/Configuration [Tables, Applications, Forms, List] for applications and also involved in ServiceNow version upgradation and used ATF to test all in new version.* Dictionary Override on request for and request item. Instance Setup and Security assessment.* Emphasizing my ability to solve complex ITSM problems and provide innovative solutions.* Assist in developing new ServiceNow solutions, including proof of concepts.* Configured and implemented the Now Mobile App in Android and IOS.* Created Knowledge Base, Tech Cafe Applet launchers and Global Search Configurations.* Implemented mobile incident and problem management capabilities for IT support teams via the Now Mobile App. Configured mobile interfaces for logging, tracking, and resolving incidents in real-time* Single-handedly done testing for entire Now-Mobile APP project and prepared training document and submitted to the client within the given deadlines.* Provided ongoing support and optimization for the ServiceNow Configuration Management to ensure accurate and up-to-date configuration data for IT service operations and Adding CI relationships if there is no mapping while reviewing changes.* Managed day-to-day Configuration Management operations, including troubleshooting data discrepancies and resolving CI relationship issues.* Alignment with ITIL best practices, improving its integration with ITIL processes such as Incident, Problem, and Change Management.* Intergrated Teams with outlook by using power automation.* Worked closely with the Change Management team to assess risks associated with changes affecting high-impact CI's.