K Pawan Kumar Email & Phone Number

Bengaluru, Ka, In

👉 Automates the process flows to reduce to the manual intervention, save production hours and create new workflows to add more value to the client👉 Provide support to all stakeholder and vendors with project related queries and solutions👉 Conducts audit analysis on the customers feedback and share the devlopment plans to client 👉 Setup an audit plans and calibrations to check on the quality standards of the project across the team👉 Introducing new or improving the existing SOPs and methodologies for project excellence👉 Provides training to all the vendor patners to maintain the quality standard across the client products👉 Perfoms RCA to identify the gaps in the running projects to provide the solutions to prevent them

Vishakhapatnam, Andhra Pradesh, India

👉 Introduced an audit plan to prevent the fraudulent activities in the organization concerning monetary benifits👉 Call / Chat audit 👉 Reduced the metric manipulating activities in the process by conducting different internal audits 👉 Improved the overall quality percentage of the process to 90% by implementing the QMS 👉 Calibrations were carried out across the teams to adhere the quality parameters associated with the process👉 Used to conduct the root cause analysis to identify the best possible solution to resolve the issue👉 Training sessions were conducted for the associates to reduce the ACHT and customers effort, which eventually leads to increase in business revenue👉 Used 7QC tools to maintain and improve the quality around the process

B.Tech, Mechanical Engineering

Postgraduate Degree, Cloud Computing

Academic ePortfolio which highlights my academic projects and achievements in the PGP-CC program. To view in detail, go.