My extensive experience provided me with the opportunity to follow my passion for designing travel programs for Small to Mid-Size Businesses via Songbird Consultants• Freelance business travel management • Reporting for travel agencies and small to mid-size companies• Creation on reporting templates• Data analysis • Global approval development • Online booking tool development and implementation• ROI OPTIMIZED IMPROVEMENT GUARANTEE

•Responsible for client management assistance for small to mid-size business through travel analysis and implementing “Standards” to achieve client goals •Oversaw sales team, travel agents and all online self-booking tool activity•Directly managed all Summit and American Express clients within the Summit/Amex Partnership•Integral member of new business development, meeting planning/events and online booking tool fee responsible for doubling client billing •Key proponent in maintaining and creation of the travel reporting tools •Updated and improved new client implementation process and programing of online self-booking tools •Lead presenter to creating and implementing standards/best practices increasing quality, consistency and revenue for Summit•Openly took lead in problem solving customer service issues •Primary member of activity managed, maintained vendor relations increasing Summit commissions 75%•Created and delivered account reviews to identify client needs and assist in strategy development•Cultivated strong client relationships through showing savings and retaining increasing Summit revenue

• Served as store operations by initiating, coordinating and enforcing program, operational, personnel policies and procedures• Primary team member in organizing and orchestrating weekly art classes, window displays and store appearance • Developed a powerhouse of customer-centric employees in Sales and Service who made value added contributions toward the long-term success of the store• Oversaw fund raising events• Played a key role creating in strong respected relationship with personnel and customers, allowing better communication of issues and quicker resolution of problems• Developed and managed exceeded met goals for sales and inventory management

Kimberley Conlan, a U.S. based women’s clothing whole-sale manufacture with a high presence in boutique type stores throughout the U.S. Supported by a team of six sales rep companies nationwide. Founder, Kimberley Rausa excelled in goals, customer service, strategic forecasting and style. • Created and managed a high end women’s clothing line from design creation, sales to shipping & receiving of goods• Served as pattern grader and sample maker• Created vendor relationships with fabric manufactures for new season purchases • Developed and managed line sheets and clothing samples for trade shows • Oversaw photographers, photo shoots, models, contractors and sales teams • Created sewing technical instructions for contracted sewing team• Conducted quality control standards