1. Ham Implementation in ServiceNow2. Process Improvement3. Kbs review4. CMDB 5. Cost allocation for rental PCs6. ServiceNow admin activities7. Dashboard, Flowcharts , Automation8. Vendor management and process review globally

IT Asset Management Implementation - Globally– Operations, implementation, Strategy, and Planning, Acquisition, and Deployment, Disposal of Assets, Global Vendor Management, Procurement, Story creation, and Implementation in ServiceNow • Implementation and Monitoring and improving the process.• Maintaining of all IT Assets including Data Center, Network Equipment, Rent Assets, VoIP etc. in AMDB• End-to-end support related to various types of Assets.• Creating Flow charts and Sop’s documents• Updating all the Asset transactions within the Region/globally in AMDB• Asset Life cycle, end-to-end support for the asset, as per the corporate standards and procedure.• Assisting/Guiding/Process Improving with Vendors • Creating and implementing new ideas and processes with the help of Developers to automate the process.• Engaging with business stakeholders and IT service owners on asset reviews, procurement and purchasing activities• Working with IT Finance on timely processing of order payment and proper documentation • Reconciliation of Data and Cost Analysis• Tracking strategies, operating, maintenance & retirement plans, to optimize the asset value.• Movement of Assets from one location to another location Globally• Managing the Invoice for assets data sheets and admin tasks and mapping the data and upload in Server and process for billing• Assets tracked: Compute devices, Servers, Printers, Copiers, Mobiles, & other Peripheral Devices.• Asset Management– the creation of the asset, tracking throughout its lifecycle.• Creating Dashboards, Generate Reports in Service Now/ Power BI (Desktop Level) • Disposal of Assets Vendor Management: Globally• Weekly meetings with vendors to discuss the Challenges/Issues etc.• Implement/Workflow/Proposals and automation process.• Review Invoices/agreements/ and SLA• Tracking of assets/disposal

Client – Little fuse Incorporation Interfuse Inc is an American electronic manufacturing company headquartered in Chicago, IllinoisThe company primarily produces circuit protection products but also manufactures a variety of a electronic switches and automotive sensors. Little-fuse was founded in 1927.IT Asset Management • Maintain details like serial number, installation & expiry date, department, configuration, etc.• Analyze the data and how it can be used to improve hardware planning, usage, and save costs.• Maintaining hardware in the SN Repository tool by adding, amending, disposing of the asset.• Attending and scheduling meetings with Customers/Vendors/Stakeholder Meetings/Service Reviews as required.• Responsible for all IT Asset Management processes, including end-to-end lifecycle.• Compile and maintain performance metrics and SLA achievement.• Defined stakeholders, established workflow, and defined Roles, and Responsibilities.• Maintain the lifecycle of asset information for new, changed, and retired assets.• Analyze existing Asset Management policies, processes, and practices.• Execution of the End User SACM process to track laptops, desktops, mobile devices, and software licenses through their lifecycle.• Follow and abide by Policies related to SEZ regulations.• Managed Beyond term/Rental/Lease obligations.• Physical verification and Reconciliation for IT assets every – 6 months.• Track AMCs of various assets and ensure that the same are advised to stakeholders before the expiry.• Report creation with CI Owners and Managers• Work with Asset owners in identifying assets not registered. • Identifying owners for assets connected to the network based on the data supplied by the internal SSCM team.

Client: Standard Chartered Bank is a British multinational banking and financial services company headquartered in London. CMDB Network Devices• Maintaining all the Network hardware components in the tool like switches, routers, etc. inthe tool.• Decommissioned devices will be removed from the Hardware inventory tool Cramer.• Adding new devices in the Cramer tool and update QOS details along with• Maintaining Inventory from all locations and the same needs to be corrected and updated inAmdocs Cramer OSS tool.• Change alerts will be received from the L1 and L2 network engineers according to what we must update. against VCMS in Cramer• Validation of device configuration against VCMS and same update in inventory tool.• Creating asset IDs and tagging individual users.• Pulling of reports through BOXI tool like links, devices which are not in use and out of warranty• IMAC process and degaussing of HDD.• Updating QOS (Quality of Services) as per updates received from the capacity team.• Maintaining Laptop inventory from all over the branches in India and tagging individual users after raising request

IT Asset Management, Software Licensing and Procurement• Track orders, deliveries, and communicate shortages and backlogs, and provide visibility of potential interruptions.• Developed, maintained & reviewed procurement policies to ensure relevance and ITIL best practices.• Review RFQ, PR, PO & invoice discrepancies, PO block and clearance & negotiate contractual terms, payment team, and credit.• Contract Management, Risk & Compliance Management for both SEZ & NON-SEZ Facility• Hands-on experience in New Office set-up and IT Infrastructure, SEZ compliance (Bonding & de-bonding)• Negotiate and execute Purchase Orders, Annual Maintenance Contracts, and Agreements with vendors and suppliers.• Create, and sourcing documents including RFI and RFP with relevant details of legal risks and issues.• Coordinate implementation of supplier components across IT products (software & hardware).• Construct detailed cost models/purchase price analyses of supplier goods and services. Software License Management• Manage software acquisition, compliance, maintenance renewals & Lifecycle Planning• Collate software license information and generate deployment status of various license software.• Report for budgeting, compliance & inventory, contract summaries, and cost comparisons.• Respond to requests from end users, for specific IT Software Asset Management data information.• Enter and maintain software information like contracts, entitlements, usage, compliance, and cost.• Experience in managing software assets including license compliance for enterprise-level customers.• Conduct periodic assessments to identify expiration dates and recommend renewal!• Identify savings opportunities for renewals, software licensing, and services

ITAM - Hardware Asset Management • Working with IT teams to proactively develop purchasing strategies, deployment plans, and operating.• plans, maintenance plans, and retirement plans, which optimize the value of the hardware inventory.• through the entire asset life cycle.• Monitoring and comparing all levels against targets and addressing short paths.• Supporting new projects according to their demands.• Conducted physical inventory audits of technology assets and managed IT asset life cycle.• Tracked IT asset location, configuration, and historical information Tracked software and• hardware usage for reallocation and contract negotiation• IMAC process• Follow up with vendors about delivery of asset status.• Perform data analysis and create dashboards as per defined process.• Collect information for budgeting, software compliance & AMC, inventory, contract summaries,• and cost comparison• Assisted in processing End of Lease information for locations for equipment to be.• returned in a timely fashion.• Informed branch associates of assets approaching the end of the lease.• Worked with leasing companies to acquire any documentation needed to process end-of-life equipment.• Publish weekly and Monthly metrics to help teams take proactive actions on assets.• approaching end of the lease, Licenses which are about to expire, etc.• Track progress and review project tasks to make certain deadlines are met appropriately.