Kerstin Frank Email & Phone Number

Frankfurt, Hesse, Germany

Kronberg, Hesse, Germany

Print-on-Demand E-commerce Shop • Website creation and administration• Content creation of blogs und videos• Product designing for Print-on-Demand • Content-Marketing

Managing a portfolio of projects from start to completion, to deliver exceptional event app experiences, including:• Onboarding and partnering with clients to build and manage app content and data.• Providing in-depth training calls, making complex requirements simple to understand and follow, to enable self-build clients to manage their platform solution.• Offering ongoing dedicated support and quickly resolving technical queries via email, calls and Zoom. • Managing support helpdesks to rapidly assist high volumes of users with login issues and technical queries.• Setting up registration form builds and email automations.• Working closely with the Web Development and Design teams to customise the look and feel of the app.• Making design adjustments in HTML & CSS.• Working alongside the Streaming Production Manager and Technicians responsible to ensure a smooth user experience• Creating HTML email templates using Photoshop and Mailchimp• Proactively problem-solving and finding solutions to bespoke requests.

Nottingham, United Kingdom

• Web project management. Working with developers to oversee & manage website design, deployment and delivery• Scoping online employee & membership engagement platforms & managing content deployment• Client relationship management & liaison. Providing ongoing support for clients' CMS usage• Training and guiding clients in how to use platforms• Writing event marketing content for email via Mailchimp • Writing content for custom delegate registration website and event apps• Writing press releases and case studies• Updating company blog content via Umbraco CMS• Creating company email marketing campaigns and sending mass mailings via Mailchimp• Appointed Data Protection Officer for events in charge of managing GDPR requirements• Using Surveymonkey to gather and analyse event feedback • Sorting, formatting and editing databases of customer details using Excel• On-site event logistics and delegate management• Working on pitch presentations showing event themes and storytelling in PowerPoint• Using Photoshop and Illustrator to create event graphics, signage and badges for print• Basic knowledge of HTML5 & CSS3

Delegate Management System & LogisticsScoping, implementing and managing online Delegate Management System (DMS), used by clients use to register for events of 300-3000 delegates. Supporting the DMS with a helpdesk.Main duties include:• Formatting data provided by the client.• Checking DMS content.• Testing the DMS before launching.• Dealing with delegate queries both via the telephone and email.• Making changes to the system.• Log calls, flag and follow up any actions.• Sort, format and edit data generated from the DMS.• Deal with requests for information from the client.• Check data.Onsite• Assist with set up of the event.• Onsite – run registration helpdesk.• Assist with moving delegates around the event.• General Onsite logistics.Other duties:• Venue research.• Ideas research. • Event planning.• Booking and liaising with suppliers.

Dover, Kent

• Providing professional and friendly sales support to business customers by phone and e-mail • Communicating with new customers to open accounts and informing them of all the necessary details and procedures• Discussing with new and existing customers their type and volume of business, determining their contract rates and issuing the appropriate documents• Actively developing customer relationships and loyalty by maintaining regular contact and providing appropriate information or updates • Pro-actively building business by undertaking in / outbound sales calls• Analysing revenue figures and identifying changes to customers’ business activity using Salesforce CRM software and taking appropriate action to contact customers to gain an understanding of individual circumstances • Using Salesforce to accurately record contacts, maintain customer data and issue contracts• Running reports for Head of Sales B2B Tourist Manager, Sales Managers and Operators as requested. • Maintaining knowledge of market changes and competitor activity • Prioritizing work load to ensure own accounts are managed efficiently, as well as supporting colleagues and UK/EU Sales team as appropriate

Dover, Kent

• Providing a high level of service to UK- and Germany-based key account holders, tour operators and public customers via phone, fax and e-mail• Keeping customers well informed, such as following up when cancellations have made requested sailings available• Handling challenging calls in times of disruption and resolving errors in a professional and calm way• Calculating and advising on prices, cancellation fees, fuel surcharges and supplements where appropriate• Involved in meetings with customers for bespoke group bookings and liaising with other departments to make appropriate arrangement for customers• Working methodically and rapidly in taking booking requests for group and coach passengers, ensuring dates, times, routes and passenger details are correctly handled and entered into the booking system, which requires close attention to detail• Being thorough in informing customers about travel procedures and documentation required, such as special procedures for football supporters and carriage of firearms• Maintaining admin duties such as recording incoming mail accurately into the database, completing money transfers and refund requests, making bookings, amendments and cancellations, contacting customers about schedule changes, upselling services where appropriate• Organising my workload effectively and working under pressure to uphold to Key Performance Indicator deadlines• Communicating and co-ordinating with UK and Continental groups team, in a busy environment• Asking for and offering help as needed, as well as being an approachable and positive member of the team• Daily, skilled use of MS Office software, including Outlook, Excel, Word, Access Database • Using Dolphin booking system

Canterbury, United Kingdom

Administrative duties, keeping job files up to date, arranging meetings, general telephony, managing stationery ordering and postage expenditure, chasing up on orders, updating information databases, arranging Fire safety and PAT testing, dealing with printing and PC support, presenting work to clients, self-taught to excellent proficiency in design software, working with architectural plans, daily use of MS Office software

Canterbury, United Kingdom

Canterbury, United Kingdom

Bachelor Of Arts (B.A.), Fine And Studio Arts

BA (Hons) Fine Art

Education record