Senior Manager - Supply Chain & Customer Service
- Developed end-to-end supply chain architecture and processes; performed quarterly process retrospectives with OKRs to track continuous improvement.- Selected a second source contract manufacturer; acted as a single point of contact for contract negotiations, production scheduling, and quality control.- Built a cross-functional standardized data-driven monthly forecasting process; collaborated with Finance to create inventory thresholds and an automated tracking system.- Hired, trained, and managed a global Customer Service team that provided 24/7 support.