Working as a complaints investigation officer for ICICI BANK UK PLC, ambitious personality who is ready for every task assigned to provide the resolution fairly by following the regulatory policies and timelines.Skilled in End-to-end KYC, Due Diligence (SDD, CDD, EDD), and Customer Engagement.Strong problem-solving abilities and adept at conducting Periodic Reviews and Client Onboarding.Proven track record in team management and stakeholder management.In-depth knowledge of KYC, AML, and Sanctions, including OFAC guidelines, AML Directives.Excellent analytical skills, adaptability to change, and ability to work efficiently under pressure.