Technology Support Liaison
Current- Troubleshoot and resolve technical issues for multiple schools- Utilize Incident IQ, service management database, to log and maintain my assigned tasks and schools' assets- Communicate the needs of assigned schools in various methods including emails and phone calls- Provide end user training on software applications and hardware operations to school staff via written guides and in-person demonstrations- Perform minor hardware repairs/maintenance and replace peripheral components- Support extracurricular clubs by providing the required technology and assisting with instructing students- Aid extracurricular events by assisting with set-up and providing technical assistance when needed
Aug 2021 - Present
