o Build a after sales service support function in terms of implementing a proper feedback system on product field complaints, field failures, vehicle field performance and carrying out technical evaluation and analysis of such complaints and failures which would be the basis of giving feedback to the manufacturing and product development teams. o Handling warranty claims and processing them based on technical evaluation at the same time keeping in mind customer satisfaction o Evaluate dealer’s infrastructure in terms of carrying out after sales service effectively to the satisfaction of the customer. o Training of dealer personnel in terms of service function as well as customer satisfaction o Preparation of service manuals and instructions and updating these from time to time.

• Setting up the overall operations at the service workshop. • Coordinating with Dealers for providing product performance reports and service concern reports.• Streamlining the service systems and developing new systems for enhancing efficiency.• Conducting service camps, free checkup camps, customer education meets by prioritizing the area of concerns as per requirements to meet customer satisfaction.• Implementing action plan to service advisors, CRO, service marketing and Customer Care Executives by analyzing the area of concern.• Maintaining a proper inventory of spare for smooth execution of service operations.• Coordinating with the R&D for providing product performance reports.• Conducting regular workshop audits for better improvement in terms of revenue, customer satisfaction etc.,• Providing direction, motivation and training to the team members, ensuring optimum performance. • Recruiting new employees and imparting training them to enhance their skills.• Ensuring healthy work atmosphere for the accomplishment of targets. • Planning training schedule for dealership based on performance, new product launch & new product updates, identification of training needs and conducting In-house training in dealership.

 Undertake complex diagnosis of technical problems (Mechanical, Electrical and Electronic systems), which could not be resolved by the technicians. Train the staff at the Dealership (Relay trainer). Will be a single window for the M&M technical hub. Ensures technical information available across the organization.