K Thangaraj Email and Phone Number
• 11+ years of IT experience in Healthcare System Business analysis, Software support& implementation team handling, Client Management and Software Testing with Data Migration. Device Interface application deployment and live sample testing with machines, Third party LIS vendor integration support and handling technical discussions, Hardware & Networking related to IVD Instrument Interface with LIMS.• RS232 Cable (9 PIN & 25 PIN) Cable preparation, LAN, Networking (TCP/IP Configuration), Establishing instrument communication, setting up instruments application to connect with LIMS.• In-Depth experience with management of Health Care Management Systems installation and training. (Hospital Management, Lab Management).• Worked extensively on web-based applications, its management and implementation.• Implementation experience ranges from Clinics, Small to Medium Hospitals, Multi-Specialty Hospitals Enterprise Labs, Multi-Chain clinics & labs.• Coordinated end-user training sessions, feedbacks, testing.• Expertise across Smoke, Functional, Regression, API Testing and preparation of test cases.• Involved in gathering/refining the business requirements from the Client.• Good exposure in SQL& MySQL Queries for Support issue.• Good in problem solving and troubleshooting capabilities.• Experience in Ad-Hoc Production Incident Testing.• Handling Production issues, coordinating with end- users, replication steps, documenting issues with details.• Handled Bug tracking and Reporting using CRM Tools, OS Ticket like, Bugzilla, and Freshdesk.• Handled the team effectively for making quality deliverable to Customers• Good in Client management and solve their queries round the clock.
Roche Diagnostics India, Neighbouring Markets
View- Employees:
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Informatics Solution SpecialistRoche Diagnostics India, Neighbouring Markets Sep 2023 - PresentChennai, Tamil Nadu, India
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Manager - Lims ProjectsLifecell International Pvt.Ltd Oct 2022 - Oct 2023Chennai, Tamil Nadu, India-Implemented the Zoho CRM tool for the LIMS Support.-Managed all the third party SLIMS-API integration projects (Mfine ,iSolve, MocDoc, Healthians).-Supported and implemented API Integrations.-Implemented the LIMS-Inventory module for Lifecell SBUs. -
Manager - Lims ProjectsLifecell International Pvt.Ltd Oct 2022 - Oct 2023Chennai, Tamil Nadu, India
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Lis& Connectivity Support EngineerCepheid Aug 2021 - Oct 2022Chennai, Tamil Nadu, India• Handled 600 complaints/escalations in the year 2021-2022 with 98% QA pass rate.• Achieved 99 % on over all KPIs including customer response, resolution and support complete.• Trained 5 distributors on Software/Connectivity in APAC countries.• Performed UAT for 2 New Products Launch.• Conducted more than 5 remote trainings on LIS & C360 product with the distributors in Vietnam, Cambodia & Laos.• Educated LIS vendors on the Interface protocols such as HL7,ASTM and demonstrated the connectivity of Gx instruments with internal & external customers.• Attended hands on training for Privacy and Legal.• Performed GeneXpert Software installation and troubleshooting for more than 50 end customers in APAC remotely.• Supported LIS interface for more than 10 LIS vendors for the integration with Gx Instrument.• Demonstrated C360/Middleware product workflow to internal and external customers.• Worked as SME for Cepheid C360 product and created a RACI matrix for C360 product implementation in APAC Countries.• Good exposure in Oracle VM virtual box, Salesforce, Power BI, Bomgar, GXAnalyze tools.• Created VM/DM dashboard for the customer support review.• Presented complaint analytics data to top level managers in weekly basis. -
Sr. Implementation Engineer.Caredata Infomatics Mar 2018 - Aug 2021Chennai Area, India• Handled the complete implementation cycle of LIS product(CARE LabTrak) Clients implemented : Lions Club of Andheri(Mumbai), Makashir Diagnostics(Delhi),Ebisu Diagnostics(Bangalore), Vivek Laboratories(Tamil Nadu),AFC Fortis(Bangladesh), Centre Medical Pont De L’arc (France) .• Completed the installation of Middleware(CARE Connect) & Device Interface (CARE DIVA).Clients handled : Wellmed Healthcare(Nigeria),Mohan Diabetes(India), MCGM(Mumbai).• Supported equipment interface of ERBA Products(TransAsia Bio-Medicals).• Supported Third-Party LIS-Device Integration with Manorama Info Solutions Mumbai, Vision Technologies, Dubai.• Prepared RS232 (9 Pin&25 Pin) cables as per instrument LIS PIN configuration.• Good exposure in Freshdesk(CRM), HyperTerminal, Port Utility tools.• Learned Host/Communication settings of instrument from Roche, Siemens, Abbott, Beckman.• Performed database installation such as MySQL, MSSQL2008-2012 • Carried out API Testing for Third Party Integration using the Postman tool.• Deployed Windows based application(exe) in the Client Computers and Servers.• Managed 3 members team for the medical device Interface Support. -
Sr.ConsultantThe Global Trade Driver Jul 2017 - Feb 2018Remote - India• Explained/Promoted the global logistics events with AICCI leaders.• Communicated the event details and schedules with the leaders in Logistics & Shipping agents .• Organized events with(AICCI) All India Chambers of Commerce& Industries at Tuticorin.
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Product SpecialistAttune Technologies Pvt Ltd May 2011 - Jun 2017Chennai Area, India• Implemented Attune HIS(Hospital Information System) in various hospitalsMajor Clients: Kurinji Hospital (Tamil Nadu), Irene Healthcare (Delhi), iMedic Hospital (Vietnam), RSPAD (Jakarta, Indonesia), RSSanglah (Bali, Indonesia).• Part of the Team Member in Attune LIS implementation project at Metropolis, Mumbai• Implemented Attune Aesthetic Clinical Product at Teta Clinic, Jakarta.• Presented the entire healthcare workflow with integration of Government insurance (BPJS) for Ministry of Health (MOH), Indonesia.• Demonstrated the ATTUNE Health kernel in the ASIAN Healthcare exhibition contacted by Government of Indonesia at Bali, Indonesia.• Prepared a Product Marketing for government and private hospitals across Jakarta, Surabaya (Indonesia).• Presales demo for Hospitals, Aesthetic Clinics located at Surabaya, Jakarta Indonesia. • Liaison in Engineering team, customers, and third-party vendors for hardware interfacing (printers, laboratory machines, insurance interfacing).• Prepared workflow manuals and use case diagrams for end users and top level management.
K Thangaraj Education Details
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First Class -
Dr.Sivanthi Adithanar College Of Engineering76.66 (First Class With Distinction) -
Govt Higher Secondary School, Vembar-62890686.66
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Govt Higher Secondary School, Vembar - 62890684.20
Frequently Asked Questions about K Thangaraj
What company does K Thangaraj work for?
K Thangaraj works for Roche Diagnostics India, Neighbouring Markets
What is K Thangaraj's role at the current company?
K Thangaraj's current role is HIMS & LIMS Software Implementation||Customer Support || ASTM & HL7 || Medical Device Interface Support||.
What schools did K Thangaraj attend?
K Thangaraj attended Annamalai University, Dr.sivanthi Adithanar College Of Engineering, Govt Higher Secondary School, Vembar-628906, Govt Higher Secondary School, Vembar - 628906.
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