Kyle Thornton Email & Phone Number

More info here soon;)

Paris, Ile-de-France, FR

Acted as the voice of the customer inside of Ledger - finding the weak spots in our products and processes, focusing on solutions, and eliminating them one by one. I carved out this role for myself to take full advantage of my strengths as an adaptable generalist to act as a de facto in-house consultant, helping with a number of initiatives all under the.

Paris, Ile-de-France, FR

I built Ledger's US-based support team from the ground up. Interviewed and hired a team of extremely talented people, then trained them to become technical customer success champions. I secured an office space, laid out my vision for what great customer service looks like, and inspired this scrappy little team to go make it happen. By the time I moved to.

This was a freelance role at the FWB DAO where I fostered educational opportunities and hosted live events focused on crypto safety, aimed at helping newcomers who were venturing into crypto for the first time.

Lead all things tech for a pre-seed startup. Ration was a mobile app aspiring to harness the power of human curation to create a healthier media consumption experience.As the technical co-founder of a 2 person company, there was nothing that fell out-of-scope for me.- Ideated and wrote specs for new product features- Ran sprints for our freelance app.

Mountain View, California, US

Acted as the point of contact between my project team of around 8 engineers and the management above.As my team's lead, I was responsible for managing sprints, prioritizing work items, and reporting on the team's progress.

Mountain View, California, US

This role was primarily centered around designing and implementing a test framework for software verification, and maintaining the continuous integration pipeline for running the automated regression tests written by the V&V team. Overall, I worked as an adaptable software generalist, supporting any miscellaneous DevOps challenges that needed to be tackled.

Mountain View, California, US

A founding member of the software verification team, responsible for laying the groundwork for Kitty Hawk's avionics software testing strategy to serve as a foundation for future testing efforts. Created a multitude of requirements-based software tests, while also designing and developing a test framework that was able to adapt to emerging needs.

Austin, Texas, US

Software verification lead for the battery management system (BMS) behind Tesla’s Powerwall and Powerpack products. Integrated with a small, agile firmware development team, I was responsible for all aspects of end-to-end embedded firmware testing.- Created and executed test plans for verifying safety-critical embedded firmware used in both consumer and.

Austin, Texas, US

The top tier of the support organization at National Instruments, and point-of-contact for NI’s largest and most important customers. If you were using NI equipment and your project was too important to let fail, I was the person that was sent in to help.- Delivered custom trainings, created proofs-of-concepts, and debugged highly critical applications in.

Austin, Texas, US

Provided direct customer support via phone, email, web, and in-person as part of one of the best technical support organizations in the world. Everything I know about delivering world-class customer support I learned from this role.- Characterized, root-caused, and escalated customer-reported product deficiencies to R&D.- Instructed technical education.

Bachelor Of Science (B.S.), Computer Engineering

Piscine C - May 2018