K. Viswanathan Dinakaran Email and Phone Number

1. Work along with AVP to manage the P&L for the Projects owned.2. Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Monthly Video Conference to gauge the performance. 3. Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Work with MIS/BA Team.4. Make recommendations to enhance processes and boost ease and efficiency5. Oversee and manage performance and service quality to guarantee customer satisfaction6. Determine training needs to equip staff with fundamental skills and knowledge7. Oversee recruiting, developing, and retaining high-performing executives and staff members8. Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines9. Attrition, Shrinkage and NPS are key score cards. Manage them at right number !

ISP Technical Specialist Staff. Provided Technical and Troubleshooting solutions to AOL ISP Members.