Now currently seeking other employment

People plus are a leading employment support and training services company working on the DWP Work Programme helping people to transform their lives and businesses through work, training, education and financial advice. For the last 5 years I have worked at the Aston flag ship centre. My role is to make monthly contact with a caseload of over 900 employed clients, placed into jobs by centre staff, to monitor their employment status. In addition to qualify and validate new job placements made by the centre, including identifying the customer’s in-work support needs once they have started a new job. The role is a mixture of customer service, problem solver, and administrator. Achievements:• Regularly meeting / exceeding monthly targets• Successfully leading the department in absence of the department manager• Secured additional revenue for the company through reconfirming information from the financial reconciliation report of more than 2000 records• Achieved high levels of accuracy when updating / maintaining database records Responsibilities:• Working in an office environment within a team of people• Dealing with customer/employer queries over the phone and in writing• Responding to emails and using different software packages

. Dealing with customer complaints. Liaising with engineers. Taking customer orders over the phone

. Talking to traders regarding there query. Liaising with the production printing and sales team. General office admin duties as required

. Reconciling of the tills and banking of money. Managing of the shop floor. Dealing with all customer complaints