- Created engaging content including visuals, audio, videos, and animations for eLearning- Uploaded and formatted eLearning content in learning management system (eFront Pro) through SCORM packages and using HTML editor- Took over all aspects of the Learning Coordinator’s role of onboarding new franchisees including Welcome Calls, initiating account setup, and transitioning them through all stages of training- Administered and maintained the learning management system (LMS)- Provided access to courses, created and managed user accounts- Tracked franchisees’ progress and completion of eLearning modules- Set up, formatted and configured online quizzes, tests and questionnaires- Designed and facilitated in-person technical training for company’s in-house CRM- Maintained organization’s technical training Knowledge Base for company’s in-house CRM, writing and updating articles regularly- Provided technical support to franchisees and internal staff in-person and over phone, email, and internal ticketing system in accessing LMS and other learning platforms

Led seminars and graded students' work in courses including:Introduction to Social PsychologyAnimals in Human SocietyIntroduction to Psychology

• Ran participants through wine-related experiments after extensive training• Collected and organized data using several different programs including SPSS, Excel, Qualtrics and MediaLab• Assisted in designing and made changes to experiment on Qualtrics data collection website