Kevin Scanlon Email and Phone Number
Manically customer focused. High energy global executive. Measurable track record of developing, deploying and managing customer focused solutions across diverse geographies to position organizations to exceed expectations. Results oriented with a track record of over achieving targets. Calculated risk taker. Passion for adventure. Endless in curiosity. Child at heart. Father. Husband. Specialties: Leadership | Customer Engagement Strategy & Execution | Customer Experience | Visceral Customer Storytelling | Customer & Market Intelligence & Analytics | Global Customer Support | Marketing and Customer Analytics | Digital Transformation | Marketing Technology & Optimization | Process Improvement | Global Operations Planning | P&L Management
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Sap -
Vp, Head Of Global Customer References & AdvocacySap Jan 2024 - PresentWalldorf, Bw, De
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Head Of Global Customer EngagementSas Jul 2018 - Jan 2024Cary, Nc, UsDefined and executed a data driven strategy to engage customer eco-system with a focus on maximizing account / relationship potential, customer retention (ARR), loyalty (NPS), account growth (NRR) and profitability. Partnered with customers to share their “moments of wow” with SAS’ innovation & technology. -
Sr. Director, Global Customer ExperienceDell Mar 2014 - Jul 2018Round Rock, Texas, UsOperational responsibility for engagement with Dell’s customers, partners and employees to drive quality, innovation and continuous improvement into its products, services and business operations. -
Director, Global Customer ExperienceDell Mar 2012 - Mar 2014Round Rock, Texas, UsResponsible for positioning business solutions and developing key client relationships to enable portfolio growth. Prepare and deliver presentations and proposals, carry out business development efforts and establish strategic alliances with new and existing clients. Develop and implement corporate strategies, perform on-going market intelligence and oversee solution economics (revenue, costs, margins).
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Sr. ManagerDell Mar 2010 - Mar 2012Round Rock, Texas, Us
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Vice President, Global Professional Services & SupportUltimus 2008 - 2010New York, New York, UsManaged the Client Services and Technical Support & Maintenance groups. Oversaw service operations in six international regions. Drove the financial performance of the Professional Services & Technical Support operations (revenue, expenses and margins). Managed client communications, complaint resolution, change management and satisfaction. Actively involved with direct and partner sales team on positioning, approach and general sales parameters. Worked closely with Product Management & Marketing team to drive Sales leads, publish Services & Support related collateral and promote the team internally and externally. -
Director, Customer SuccessChanneladvisor 2004 - 2008Morrisville, Nc, UsDelivered Client Services to the enterprise segment of ChannelAdvisor’s client portfolio. Maintained Client Services P&L, ongoing customer satisfaction, account growth and a sustainable stream of profitable income. Managed departmental scorecard with focus on driving customer satisfaction & retention. Established and maintained relationship with key client contacts. -
Program ManagerEmc 2000 - 2004Hopkinton, Ma, UsProvided strategic guidance and operational management to assigned client account portfolio. Grew and maintained existing account relationships with key client accounts. Partnered with cross-functional teams to drive operational strategy and execution while managing the overall customer experience. Oversaw daily activities and performance of team, developed team member capabilities and recognized and rewarded performance. -
Sr. ConsultantErnst & Young Global Consulting Services 1998 - 2000Nassau, Bahamas, BsManaged large scale technology and process improvement initiatives, and accompanying supporting staff. Drove organizational change initiatives to significantly improve the cost and service level of services through physical consolidation, reorganization, and process and systems redesign and standardization. Developed relationships with key internal functional leaders supporting client accounts. -
AssociateCoopers & Lybrand 1995 - 1998London, GbProvided objective advice, expertise and specialized skills with the aim of creating value, maximizing growth and improving the business performance for Fortune 1000 clients. Assignments included market research and integration of respective industry best practices into clients’ “future state” solution and the facilitation of reengineering efforts to identify operational inefficiencies and reduce overall cost structure.
Kevin Scanlon Education Details
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Unc Kenan-Flagler Business SchoolMba -
James Madison UniversityComputer Info Sys & Finance
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Harvard UniversityLeadership Transitions
Frequently Asked Questions about Kevin Scanlon
What company does Kevin Scanlon work for?
Kevin Scanlon works for Sap
What is Kevin Scanlon's role at the current company?
Kevin Scanlon's current role is VP | Head of Global Customer References & Advocacy | SAP.
What schools did Kevin Scanlon attend?
Kevin Scanlon attended Unc Kenan-Flagler Business School, James Madison University, Harvard University.
Who are Kevin Scanlon's colleagues?
Kevin Scanlon's colleagues are Raviteja Jami, Nicole Gomes, Miskolczi Melinda, Gavin Zheng, Nick H., Siobhan Payet, Denis Baron.
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