Kevin Scanlon Email & Phone Number

Walldorf, Bw, De

Cary, Nc, Us

Defined and executed a data driven strategy to engage customer eco-system with a focus on maximizing account / relationship potential, customer retention (ARR), loyalty (NPS), account growth (NRR) and profitability. Partnered with customers to share their “moments of wow” with SAS’ innovation & technology.

Round Rock, Texas, Us

Operational responsibility for engagement with Dell’s customers, partners and employees to drive quality, innovation and continuous improvement into its products, services and business operations.

Round Rock, Texas, Us

Responsible for positioning business solutions and developing key client relationships to enable portfolio growth. Prepare and deliver presentations and proposals, carry out business development efforts and establish strategic alliances with new and existing clients. Develop and implement corporate strategies, perform on-going market intelligence and oversee solution economics (revenue, costs, margins).

Round Rock, Texas, Us

New York, New York, Us

Managed the Client Services and Technical Support & Maintenance groups. Oversaw service operations in six international regions. Drove the financial performance of the Professional Services & Technical Support operations (revenue, expenses and margins). Managed client communications, complaint resolution, change management and satisfaction. Actively involved with direct and partner sales team on positioning, approach and general sales parameters. Worked closely with Product Management & Marketing team to drive Sales leads, publish Services & Support related collateral and promote the team internally and externally.

Morrisville, Nc, Us

Delivered Client Services to the enterprise segment of ChannelAdvisor’s client portfolio. Maintained Client Services P&L, ongoing customer satisfaction, account growth and a sustainable stream of profitable income. Managed departmental scorecard with focus on driving customer satisfaction & retention. Established and maintained relationship with key client contacts.

Hopkinton, Ma, Us

Provided strategic guidance and operational management to assigned client account portfolio. Grew and maintained existing account relationships with key client accounts. Partnered with cross-functional teams to drive operational strategy and execution while managing the overall customer experience. Oversaw daily activities and performance of team, developed team member capabilities and recognized and rewarded performance.

Nassau, Bahamas, Bs

Managed large scale technology and process improvement initiatives, and accompanying supporting staff. Drove organizational change initiatives to significantly improve the cost and service level of services through physical consolidation, reorganization, and process and systems redesign and standardization. Developed relationships with key internal functional leaders supporting client accounts.

London, Gb

Provided objective advice, expertise and specialized skills with the aim of creating value, maximizing growth and improving the business performance for Fortune 1000 clients. Assignments included market research and integration of respective industry best practices into clients’ “future state” solution and the facilitation of reengineering efforts to identify operational inefficiencies and reduce overall cost structure.

Mba

Bba, Computer Info Sys & Finance

Leadership Transitions