Kendra L. Email & Phone Number

New York, Ny, Us

New York, New York, United States

As the Marketing Manager, I led end-to-end development, creative design, and marketing strategies for the following products and services:- Executed the development and launch of Virtual Eyebrow Appointments at the height of the pandemic, playing a pivotal role in generating over $1 million in sales during the temporary salon closure, and earning a coveted feature in Forbes.- Partnered with PR team to elevate the brand’s visibility, resulting in Allure’s “Best of Beauty” awards in 2020, 2021, and 2022. - Sourced and developed the innovative beauty tool, the Pro Sculpting Tweezer, while concurrently crafting compelling product descriptions and SEO web copy with seamless integration, making it the top seller of the product line in 2022.- Developed the Face Renovation Device. Additionally, named its companion product, Healyum Conducting Gel, while designing the aesthetic and packaging for both products.- Championed the launch and promotion of Lash Tinting and Luxe Blueprint services in 2023, aligning seamlessly with customer preferences and industry trends.- Created 5 engaging social media posts and videos a week, garnering a 250% increase in brand awareness across platforms (Facebook, Instagram, TikTok, YouTube), while amplifying the brand DNA and values.- Leveraged data to craft customer journeys via email, resulting in an 80% increase in click-through rates.

New York, United States

- Supervised CEO’s complex calendar, appointments, reservations, inbox, travel coordination, expense reconciliation, and social media presence.- Led the daily operations of the studio and a dynamic team of 10 to exceed weekly sales goals of $50,000.- Approved expense reports and reduced overhead by 35% by negotiating contracts with our existing supplier and leveraging competitive market rates.- Standardized and automated workflows for inventory management to scale processes, optimizing productivity by 75% and reducing margin of error.- Onboarded new hires, prepared training materials, and provided guidance to ensure a smooth integration into the company culture and workflows.- Arranged board meetings, prepared presentation materials, and organized information into cohesive briefings to drive initiatives forward on a daily basis.

New York, United States

- Assisted the studio manager in the monthly planning, execution, and monitoring of creative activations, masterclasses, product launches, offsites and special events.- Served as the first point of contact and triaged client request, concerns, and complaints daily with exceptional customer service while adhering to company policy.- Identified and deactivated fraudulent customer profiles, leading to a 30% decrease of false appointment bookings.- Implemented a live chat support system that resulted in a 70% reduction in response time for customer inquiries, leading to a 55% increase in overall customer satisfaction.- Performed ad hoc duties including visual merchandising, gifting for external partners, ordering office supplies, and mail distribution.

Brooklyn, New York, United States

- Collaborated with the creative team daily to coordinate community outreach programs, wellness initiatives, and woman-led brand partnerships.- Created and scheduled daily social media content on Instagram and TikTok resulting in a 200% increase in follower engagement across platforms.- Grew Instagram followers from 2K to 13K within one year.- Drove an 85% surge in membership enrollment by year-end through in-depth analysis of performance metrics data using Hootsuite and the creation of compelling content.

New York, United States

- Provided full administrative support to 4 directors weekly including managing complex calendars, organizing meetings, crafting presentations, and arranging travel and accommodations.- Coordinated and prepared admission letters, ensuring a prompt and organized onboarding experience for students.- Proficiently managed accounting tasks monthly including bookkeeping, meticulous financial tracking, and efficient handling of accounts payable and receivable.- Managed digital ticketing system and customer inquiries at the box office on a monthly basis.

Pensacola, Florida, United States

- Reconciled cash drawer, handling $50K+ per day, with 0 mistakes during entire span of employment.- Encouraged customers to be proactive with their banking, connecting them with account managers and loan officers.- Ensured customer satisfaction with patience and a positive attitude.- Executed strict opening and closing procedures to protect employees and bank assets.- Assisted the supervisor with audits and daily vault balance, which exceeded $60K

Pensacola, Florida, United States

- Developed a unique choral program and revised the music curriculum to meet state standards as well as pique students’ interest.- Increased enrollment by 35% the following school year. - Cross-discipline collaboration with core subjects such as reading, mathematics, and history.- Managed students in a positive learning environment resulting in increased morale, confidence, and performance skills.- Collaborated with other choral directors and trained select music students for the Escambia All-County Chorus.

Bachelor Of Fine Arts - Bfa, Music Education

English Literature

Summer Study Abroad Program

Certificate, Musical Theatre