Kendall Doerr Email & Phone Number

Sacramento, CA, US

- Develop and deploy comprehensive help documentation for 15+ new product features & updates yearly, collaborating with project managers to understand prototypes & user journeys and ensure seamless operational readiness for product launches- Optimize internal process documentation to enhance usability, readability, and increase process adherence for CS.

One of 3 KM Specialists creating and maintaining internal documentation for 3000+ global Support teammates and external Help content for 90 million Venmo users.Primary Responsibilities:- Partner with business project managers supporting operational readiness for new product releases- Create new internal and external help guides in collaboration with.

Joined PayPal's Knowledge Management team as an intern to support Content Writers for Venmo, specifically in the absence of a Sr. Writer/SME.I quickly learned about the function of this team and how to do the work of creating and maintaining internal documentation for our CS teams.Responsibilities included but were not limited to:- Creating and maintaining.

Greater Chicago Area

Responsibilities:- Evaluate written and verbal communications between CS teammates and Venmo users to assure alignment with quality standards for authentication, regulatory compliance, subject knowledge, and soft skills- As a team, evaluate 8 contacts per month for each of our 2000+ Support teammates.- Meet with team weekly to calibrate scoring decisions.

Chicago, Illinois, United States

Primary Responsibilities:- Assist Venmo users with issues related to merchant transactions, commerce, account access and more- Educate Venmo users on platform navigation and functionality- Maintain high metrics for contacts served per day, customer satisfactionNotable Achievements:- Became a Subject Matter Expert on internal processes and product.

Greater Chicago Area

Primary Responsibilities:- Assist upwards of 60 customers per day by providing holistic and personable support for help using the Venmo app and website- Maintain high metrics for customer satisfaction, information accuracy, and contacts served per day across phone, email, and live chat channels- Help maintain a positive working environment for myself and.

Greater Chicago Area

Main point of contact for all things beverage at a busy neighborhood café.Primary Responsibilities:- Operate the espresso bar and manage brewing of batch coffees for daily service- Craft specialty & seasonal beverages for changing seasons- Train other employees on proper operation and cleaning of espresso machine and coffee grinders- Support FOH staff.

Greater Chicago Area

Managed and operated a full-service espresso bar inside the office of a large international trading company.Primary Responsibilities:- Build relationships with office employees by offering friendly and engaging service, flexing communication styles, and remembering names & orders for my "regulars"- Craft beverages to order, keeping speed in mind so.

Chicago, IL

- Delivered quality customer service for cafe customers, taking orders and crafting various coffee and tea-based beverages- Expanded my knowledge base surrounding coffee production and brewing methods through training with the company's Roaster and learning from other baristas- Gained confidence in my ability to craft high-quality drinks with a deeper.

Chicago, IL

(Intern > Full-time "Freelance")- Created industry reports for new clients, outlining the current digital landscape for their industry or area of expertise- Gathered and analyzed client web traffic data from Google Analytics for SEO improvement opportunities, recommendations- Completed client website usability audits to inform UX design decisions- Created.

Chicago, IL

- Learned how to deliver excellent customer service in a high-pressure fine dining environment- Greatly improved my skills regarding teamwork and communication, gained a wealth of knowledge on local farms and ingredients from the American Midwest- For brunch service, helped to increase efficiency for the flow between kitchen and dining room by acting as.

Chicago, IL

- Facilitated the flow of print media projects by coordinating adherence to strict timelines and guidelines for Project Managers, Production Artists, and Proofreaders- Ensured proper billing for client requests by recording and allocating production hours to the necessary project buckets- Collaborated in an outside group project with other interns to.

Chicago, IL

A very hands-on retail role; I spent a number of weeks learning about the LUSH Cosmetics product offering and the ingredients used to make those products prior to working on the floor. This role functioned as a sales-oriented position where I was expected to approach customers in order to evaluate their needs and help guide them towards products that would.