Ka Khang Email & Phone Number

• Outlined new feature plans and specifications.• Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.• Partnered with software development team to design custom applications and trackers to meet client needs.• Collaborated with design team to come up with product look.• Oversaw team resources and allocated assignments.• Coordinated with third-party development team on engineering and professional service activities and tasks.• Managed pre-production and production product deployments.• Advocated for developing critical features in beginning steps to identify and resolve technical issues.• Responded to customer concerns and implemented changes to accounts to resolve issues.• Developed marketing strategies based on corporate objectives and market trends.• Presented designs and reports to customers or design committees for approval and discussed need for modification.• Cultivated business partnerships to build lasting relationships with internal and external parties.• Assessed projects against budgets and timelines, keeping team and assignments on task.

• Developed and managed project plans while providing status updates to management.• Trained staff and users to work with computer systems and programs.• Explored new technologies and tools for productivity, security and quality assurance purposes.• Gathered, outlined and reviewed business requirements.• Troubleshot and resolved problems with programs and systems.• Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.• Contributed to successful field deployment of business systems improvements.• Tested, maintained and monitored computer programs and systems.• Prepared and presented technical proposals for clients.

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• Drafted and Recorded Satisfaction of Mortgages, Subordinations, Loan Modifications, and Real Estate Mortgages• Resolved Delinquent Property Taxes, fees and penalties, payment of property taxes to Counties• Set up Tax and Insurance Escrow Accounts with Escrow Analysis• Ordered and review of Title Insurance, Appraisals, income verification and employment verification• Verified Clients and Notarize all necessary documents in final closing• Prepared final Mortgage closing documents, settlement statements, set up Mortgage Loan closings, calculated creditor and loan payoffs, and balanced General Ledger Accounts