Ka Lung Ng
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Ka Lung Ng Email & Phone Number

Staff Technical Services Engineer at MongoDB
Location: Dublin, County Dublin, Ireland 9 work roles 3 schools
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Current company
MongoDB
Role
Staff Technical Services Engineer
Location
Dublin, County Dublin, Ireland
Company size
7591 employees

Who is Ka Lung Ng? Overview

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Quick answer

Ka Lung Ng is listed as Staff Technical Services Engineer at MongoDB, a company with 7591 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Ka Lung Ng.

Ka Lung Ng previously worked as Senior Technical Services Engineer, Infrastructure at Mongodb and Technical Services Engineer, Applications & Integrations at Mongodb. Ka Lung Ng holds Master’S Degree, Msc In Computer Science (Mobile And Ubiquitous Computing) from Trinity College Dublin.

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MongoDB

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Profile bio

About Ka Lung Ng

Sincerely endeavour to help all customers be more successful with Technical Services at MongoDB! I also have great interests in different aspects including learning different technologies, developing applications and writing documentations.I conducted several major web developments such as building various webpages independently with PHP, HTML, CSS and Javascript, and collaborating with teams to work on improving the systems for the School. This gave me the chance to cooperate with different stakeholders and learn to become a friendly and good team player, together with the competence of working independently.I am particularly interested in the area of Internet of things (IoT) as nowadays there are more and more fantastic IoT devices which can be used in our daily life. I have devoted myself to invent an IoT-based indoor smart greenhouse prototype in my final year project of my bachelor degree, and this includes the implementation of automation, remote control, data visualization and plant health analysis. I was also self-motivated to join several competitions, including representing Hong Kong to compete against teams from different China provinces and won a Silver award at the final round. Another area that I feel highly interested is data analytics and data visualization as I think they are gaining importance in the industry for business intelligence. I took several courses related to data and analytics, such as data science, data mining and network economics to learn how to analyze data with various approaches. If you are working or interested in the above areas, please feel free to connect with me!

Listed skills include Microsoft Office, Information Technology, Internet Of Things, Html, and 25 others.

Current workplace

Ka Lung Ng's current company

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MongoDB
Mongodb
Staff Technical Services Engineer
Dublin, IE
Website
mongodb.com
Employees
7591
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Company profile
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9 roles

Ka Lung Ng work experience

A career timeline built from the work history available for this profile.

Staff Technical Services Engineer

Mongodb

Dublin, IE

Senior Technical Services Engineer, Infrastructure

Current
Mongodb

County Dublin, Ireland

Feb 2023 - Present

Technical Services Engineer, Applications & Integrations

Mongodb

County Dublin, Ireland

May 2021 - Feb 2023

Cloud Support Engineer

Mongodb

County Dublin, Ireland

  • Resolved a significant number of high severity cases and escalations related to various Cloud topics
  • Coordinated and drove interaction among Technical Services and Product Team with case statistics, highlighted case analysis and quarterly product reports
  • Created an internal FAQ and troubleshooting document for new product Atlas App Services
  • Led a group to convert the above troubleshooting document into 30+ Knowledge Based articles
  • Designed a collaborative structured and expandable question bank for candidate interviews
  • Created and delivered 8+ presentations in team meetings on technical topics and 20+ trainings
Jun 2019 - May 2021

Cloud Support Associate

Mongodb

County Dublin, Ireland

  • Diagnosed customer enquiries and handled escalations in timely manner to ensure customer satisfaction
  • Collaborated with legal team to create and deliver GDPR training for the support team
  • Expanded and drafted new sections in Atlas documentation for different common alert resolutions
  • Awarded Head First Award (Outstanding early contribution by a new team member) in 2018 Q1
Dec 2017 - Jun 2019

It Technician; Student Research Assistant

The University Of Hong Kong

Hong Kong

  • Revamped a new website for the School of Public Health and maintain the current website
  • Implemented feature requests and deployed bug fixes in a production Laravel application
  • Initiated a website for the event of Hong Kong Public Health Forum 2014 and Forum 2015
  • Created an attendance system for students of Master of Public Health
  • Created a webpage to facilitate visitors to leave comments
  • Assisted the administrative team in introducing online course registration for postgraduates
Jul 2014 - Aug 2016

Civil Engineering Trainee

Intrafor Hong Kong Limited

Hong Kong

  • Supervised a car basement construction in the Observatory Road, Tsim Sha Tsui, Hong Kong
  • Coordinated with a team and supervised the working procedures of the basement and the safety of workers
  • Estimated and recorded used construction materials
Jun 2013 - Jul 2013

Mathematics Programme Teacher

Be With You Programme Education Organizer

Hong Kong

  • Instructed more than 100 students for more than 60 hours in total
  • Directed S.1 Mathematic Enhancement Course, F.1, F.2 Olympiad Mathematic Course in secondary school with self-prepared tutorial notes
Sep 2012 - May 2013

Cheer Link Cpa Limited

Temporary Accountant

Hong Kong

  • Audited for the Hong Kong Cricket Association and Global Falcon Limited every month
  • Audited and completed tax returns for lawyers in Global Falcon Limited
  • Collaborated with 40 staff and completed over 20 tax returns for clients
May 2012 - Aug 2012
Team & coworkers

Colleagues at MongoDB

Other employees you can reach at mongodb.com. View company contacts for 7591 employees →

IS Ishita Srivastava Ishita Srivastava Colleague at MongodbDelhi, India, India View → AZ Asher Zhang Asher Zhang Colleague at MongodbNew York, New York, United States, United States View → JR Jonathan R. Jonathan R. Colleague at MongodbNew York, New York, United States, United States View → MR Md Rion Sorkar A Md Rion Sorkar A Colleague at MongodbDhaka, Dhaka, Bangladesh, Bangladesh View → HB Hari Babu Kommi Hari Babu Kommi Colleague at MongodbGreater Sydney Area, Australia View → RA Richard Amankwah Richard Amankwah Colleague at MongodbGyeonggi, South Korea, Korea, Republic Of View → SK Sahil Kukreja Sahil Kukreja Colleague at MongodbGurugram, Haryana, India, India View → QD Quentin Duriez Quentin Duriez Colleague at MongodbParis, Île-de-France, France, France View → JD James Doyle James Doyle Colleague at MongodbDublin, County Dublin, Ireland, Ireland View → AB Ahmed Bola Ahmed Bola Colleague at MongodbAswān, Aswan, Egypt, Egypt View →
3 education records

Ka Lung Ng education

Master’S Degree, Msc In Computer Science (Mobile And Ubiquitous Computing)

Trinity College Dublin

Activities and Societies: Swimming Club, Basketball Club • Major Courses: Human-Computer Interaction, Business Innovation, Data.

Bachelor’S Degree, Beng In Information Engineering, Second Class Upper Division

The Chinese University Of Hong Kong

Activities and Societies: Swimming Team Member • Major Courses: Introduction to Cyber Security, Web Programming and Security , Computer.

Summer Exchange, Business

Stockholm Business School, Stockholm University

• Represented CUHK to exchange in Stockholm Business School, Sweden • Shared and exchanged knowledge and culture with over 100.

FAQ

Frequently asked questions about Ka Lung Ng

Quick answers generated from the profile data available on this page.

What company does Ka Lung Ng work for?

Ka Lung Ng works for MongoDB.

What is Ka Lung Ng's role at MongoDB?

Ka Lung Ng is listed as Staff Technical Services Engineer at MongoDB.

Where is Ka Lung Ng based?

Ka Lung Ng is based in Dublin, County Dublin, Ireland while working with MongoDB.

What companies has Ka Lung Ng worked for?

Ka Lung Ng has worked for Mongodb, The University Of Hong Kong, Intrafor Hong Kong Limited, Be With You Programme Education Organizer, and Temporary Accountant.

Who are Ka Lung Ng's colleagues at MongoDB?

Ka Lung Ng's colleagues at MongoDB include Ishita Srivastava, Asher Zhang, Jonathan R., Md Rion Sorkar A, and Hari Babu Kommi.

How can I contact Ka Lung Ng?

You can use AeroLeads to view verified contact signals for Ka Lung Ng at MongoDB, including work email, phone, and LinkedIn data when available.

What schools did Ka Lung Ng attend?

Ka Lung Ng holds Master’S Degree, Msc In Computer Science (Mobile And Ubiquitous Computing) from Trinity College Dublin.

What skills is Ka Lung Ng known for?

Ka Lung Ng is listed with skills including Microsoft Office, Information Technology, Internet Of Things, Html, Linux, Sql, Python, and Java.

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