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More than 10 years’ successful experience in customer service and operation support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, Microsoft Word, Power Point. Ability to train, motivates, and supervises customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional. “Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.I am experienced as employee relationship management focuses on establishing and retaining productive relationships of employees within Telekom Sales and Services sdn. Bhd. And also leads to the build of employee confidence, trust and loyalty. By effectively managing relationships, a company can determine whether or not a company’s objectives are being met. Employee relationship management has focused on enabling employees to collaborate on typical managerial tasks with their employers. By engaging inputs from both sides of the employment relationship, that platforms aim to align the interests of both parties, worker and employer, and inform day-to-day business functions under a streamlined workflow.Currently with working experience responsible for retaining and growing market share customer through execution short, medium and long-term sales action plans so as to ensure sales and business target achieve. By Conduct opportunity assessment for all accounts existing and new defines overall account strategy. Develop high level relationships with key accounts. Initiate activities to explore new sales leads by Qualifying customer business requirement. Prepare proposal and quotation. Tender preparation commercial. Work closely with Product Marketing, Solution Management, Dynamic Pricing and sales presentation. Develops action-driven account plans for all customers with objectives of becoming a full-service provider.

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  Universiti Teknologi Mara

  Business Management