Hello! I'm Kumar Ankit, a dedicated Technology Analyst with a strong drive for solving complex problems and a keen interest in strategic management.🌟 Tech Enthusiast: My career has been marked by innovative IT solutions and leadership in deploying ServiceNow systems, resulting in a boost in customer satisfaction and significant cost savings. I thrive on tackling technical challenges and optimizing processes to drive operational success.🚀 Strategic Aspirant: Currently pursuing an MBA at the Sauder School of Business, I am seeking to enhance my skills in business strategy and management.🌍 Community-Driven: I’m passionate about giving back, having led fundraising initiatives and supported flood relief efforts. These experiences have honed my project management skills and reinforced my dedication to impactful community engagement.🎯 Future Focused: With an eye on transitioning into management consulting, I’m eager to leverage my technical expertise and strategic insights to help organizations navigate their most pressing challenges and achieve their goals.A few highlights of my journey:🔺️ Promoted to Technology Analyst in half the typical time frame🔺️ Achieved a 35% reduction in incident resolution times and a 15% increase in team productivity🔺️ Published research on improving review authenticity, enhancing customer experience🔺️ Committed to fitness and wellness, fostering resilience and effective stress management🔺️ Engaged with diverse teams, enriching collaboration and cultural understanding🔹️ Core Skills: IT Solutions, Leadership, Strategic Problem-Solving🔹️ Technical Proficiency: ServiceNow, Automation Scripts🚀 Let’s Connect: I’m excited to connect with fellow professionals, explore consulting opportunities, and exchange ideas. Feel free to reach out!
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Technology AnalystInfosys Jan 2023 - Jun 2024• Led a team of 7 developers to deploy custom ServiceNow solutions, enhancing customer satisfaction by 15%, saving 12% in costs, and reducing operational expenses by 10%• Resolved an average of 40 incident tickets per week with a 97% accuracy rate, surpassing client Service Level Agreement (SLA) requirements and achieving a 35% reduction in incident count• Promoted to the role of Technology Analyst in almost 2 years, well ahead of the 4-year average, due to exceptional project delivery and consistently exceeding performance targets -
Senior System EngineerInfosys Apr 2022 - Dec 2022• Mentored junior consultants by providing guidance on best practices and offering targeted training, resulting in a 15% increase in team productivity and a 10% improvement in project delivery timelines• Managed ServiceNow instances with 99.9% uptime for Australia’s largest telecommunication company, delivering presentations that boosted client satisfaction by 10% and aligned IT solutions with business strategies• Awarded the “Infosys ‘RISE’ Certificate of Excellence Business Ninja” in October 2022 for exceptional project execution, surpassing performance targets, and ensuring seamless outcomes -
System EngineerInfosys Ltd Oct 2020 - Apr 2022Pune, Maharashtra, IndiaDeveloped custom workflows and automation scripts, and implemented ServiceNow modules, which reduced ticket resolution time by 25% and increased IT service management efficiency by 20% -
InternInfosys Jan 2020 - Mar 2020Mysore, Karnataka, India -
Internship TraineeTata Steel Dec 2018 - Jan 2019Jamshedpur Area, IndiaLed the 'Flexi Timing Implementation' system development using JAVA and innovative algorithms to optimize scheduling and holiday management, significantly enhancing operational efficiency -
Project InternBirla Institute Of Technology, Mesra Jun 2018 - Jul 2018Ranchi Area, India• Spearheaded the development of a sophisticated computer-based library database system for the college, leveraging expertise in the C++ programming language.• Engineered intuitive features within the system to streamline book tracking and timeline management, resulting in heightened efficiency.• Crafted a user-centric interface, ensuring ease of use and accessibility for both library staff and patrons, consequently enhancing overall usability and satisfaction.
Kumar Ankit Education Details
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Master Of Business Administration - Mba -
Computer Science
Frequently Asked Questions about Kumar Ankit
What is Kumar Ankit's role at the current company?
Kumar Ankit's current role is Aspiring Management Consultant | UBC Sauder MBA '26 | Early Entrance Scholarship | Technology Analyst | Ex - Infosian | IT Solutions, Strategic Leadership, and Operational Efficiency.
What schools did Kumar Ankit attend?
Kumar Ankit attended Ubc Sauder School Of Business, Srm University.
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