Kelly M. Email & Phone Number

Elizabethtown, North Carolina, United States

-Assist customers with resolving issues related to lapses in vehicle liability insurance in a fast-paced call center environment via telephone or electronically.
-Deliver exceptional customer service and a positive experience for callers.
-Provide explanation of complex policies, procedures, rules, regulations, and laws to a diverse clientele.
-Analyze, interpret, and evaluate information and data to determine the best resolution for the customer.
-Convey complex, esoteric information with simplicity and concision.
-Review documentation for accuracy and compliance with DMV rules and regulations to resolve customer issues.

Elizabethtown, North Carolina, United States

-Provide non-medical, in-home care and companionship for two seniors, one of which is suffering from Alzheimer’s disease.
-Demonstrate unwavering patience and understanding.
-Assist patient with personal care and mobility.
-Perform household chores, such as cleaning, laundry, and meal preparation.

Elizabethtown, North Carolina

-Provided support to prosecutors in superior and district courts by completing judicial paperwork, arranging the transport of inmates, assisting victims and witnesses with courtroom proceedings, compiling and distributing case information to defense attorneys, and issuing subpoenas for trials.-Assisted the public with citations, case information, and court system procedures.-Prepared indictments and coordinated law enforcement officers to present cases to grand jurors.-Utilized several different platforms to maintain and electronically transfer misdemeanor and felony case information that include ACIS, CCIS-DA, DAS, CJ Leads, Liquid Files, Evidence.com (SBI portal), DCI, Forensic Advantage, and Microsoft Word/Excel/Outlook.-Authored a retention policy for disposed cases.-Developed and implemented new procedures for handling grand jury indictments.-Created, compiled, organized, and maintained all felony case files for prosecutors ensuring all corresponding reports, photographs, and audio/video files were provided to defense attorneys in a timely manner.-Reviewed felony case files to identify victims and next-of-kin to assist with the completion of impact statements, compensation, and restitution forms.-Designed and created a brochure for the Teen Court program.-Established and maintained cooperative working relationships with attorneys, law enforcement officers, and other participants in the judicial process.-Ensured that all available services were provided to victims and witnesses.-Modified existing AOC forms and created fillable PDF forms for specific needs of the offices in the district.-Created instructional reference guides on how to perform specific tasks within the Discovery Automation System (DAS) and Criminal Court Information System-District Attorney (CCIS-DA) for district offices.-Provided training for new employees.-Supervised and trained interns.

Farmville, Virginia

-Spearheaded the implementation of the university's sustainability program by delivering presentations, conducting tours, and planning events to broaden the campus community's understanding of sustainability.-Implemented waste reduction programs and sustainability policies, best practices, and short- and long-term strategic goals.-Authored the environmental protections policy as part of the implementations of the environmental management system.-Identified, pursued, and reconciled grant funding totaling more than $400K.-Recommended revisions to the university’s Design Guidelines and Construction Standards.-Participated in construction and renovation projects to ensure adherence to LEED (Leadership in Energy and Environmental Design) standards.-Integrated the Campus Master Plan's sustainability goals into university planning and operations.-Hired, trained, and supervised student interns and coordinated and supervised student service projects.-Monitored and reconciled sustainability budget and expenditures.-Attended local, regional, and national conferences, workshops, and symposiums and networked with sustainability professionals from other organizations and institutions.

Farmville, Virginia

-Coordinated and supported the campus master planning process by collaborating with and facilitating communication among student groups, university personnel, the planning firm, and other constituents.-Researched and recommended sustainability measures to be incorporated in the campus master plan.-Gathered and analyzed data on utilities and material flow and recommended measures to reduce consumption and waste.-Developed presentations to educate students, staff, and faculty about the concept of sustainability and sustainable measures currently in place on campus.-Supervised student interns.

Creative Writing

Bachelor Of Science - Bs, Sociology; Minor: Psychology

Psychology

Education record

Education record

Intro to GIS Blueprint Reading NC Building Codes Carpentry

School Of Continuing Studies

Grant Research Completed 05/18/09 Grant Writing 101 Completed 06/22/09

Center For Organizational And Technological Advancement, Environmental Management System Implementation Institute

Completed 01/13/10