Handles inbound phone calls, emails, chats, and leads Provides support for all customer needs, which include products and services, billing questions, technical issues, and event related requestsGuides customers through online login and ordering; troubleshoot/report website issues as neededProcesses, researches, and resolves complex requirements, inquiries, and complaints to ensure customer retention and satisfactionEnters orders, exhibitor information, researches invoices, and researches show information in Freeman billing systemsEnters sales opportunities and customer information in company systems

Develops public relations and marketing campaigns for the organizationAnalyzes social media, website, and survey analytics to assist with content creation and social media growth for the organizationManages and updates the organization website to uphold brand standardsCreates, schedules, and executes all community events on Twitch and Discord ServerPitches and books the organization for all event and comic convention appearances as well as interviewsReviews all contracts for appearancesDesigns all assets/displays to be used for Crying But Capable exhibits at comic conventionsPitches organization to relevant media outlets for interviews

Location: Rosen Shingle CreekProvides administrative support to the Encore venue teamAssists with AV/Power Distribution sales and order entry for affiliate meetings, golf events, and other conferencesAccompanies Sales Managers to pre-con meetings and site visits as neededAttends Banquet Event Order meetings with venue convention services, setups, and banquets teams to obtain operational updatesAssists with the closing of event billing and sends rental orders to the venue for posting

Location: Rosen Shingle CreekProcessed online, email, and phone AV/Power Distribution orders for trade show exhibitorsServed as the liaison between the operations team and exhibitorCreated new accounts and entered opportunities in company CRM systemEntered order information into company order creation systemProvided on-site customer service to all exhibitors on expo floorOrganized all Expo information on Teams and SharePoint

Liaised with artists and artist representatives to answer any questions Reviews all artist video submissions for quality assuranceUsed Google Drive to update and track all artist assetsFollowed social media schedule for each platformBrainstormed and executed new marketing ideas

Communicated with clients and other production crew to ensure needs were met for each shootCreated and oversaw the completion of all production documents and organized them on Google Drive and OneDrive Sourced crew and created production schedules for all shoots and live events

Assisted guests with ticket issues, modifications, and sales, lost items, and dining reservationsConsulted with guests and provided recommendations regarding options for their vacationDocumented all guest issues and compensations in Salesforce

Islands of Adventure: The Wizarding World of Harry Potter - Hogsmeade - Dragon ChallengeUniversal Studios Florida: Halloween Horror Nights - Scarecrow The ReapingUniversal Studios Florida: The Wizarding World of Harry Potter - Diagon Alley - Harry Potter and the Escape from GringottsUniversal Studios Florida: Fast and Furious Supercharged

Led and coached a team of graphic designers and video editorsHosted team meetings and ensured projects were completed by the set deadlinesPrepared all production documents and organized them on OneDriveOversaw production planning and crew sourcingPartnered with the artist management team to create assets for artists

Artists: J Latoy (JaaLa) and Olivia GunnAssisted in the development of marketing plans for artistsTracked social media engagement on all artist and 3300+Climbing pagesParticipated in A&R sessions to select the next artistWorked closely with the selected artist to develop their career

Productions: Peter Pan, Godspell, The Lion, The Witch and the WardrobeMoved props, pulled the curtain, and prepared all setsLogged all prop and set pieces and noted production changes/show cues in scriptOversaw a production crew of 15