- Responsible for serving as a project lead for Test and Learns and internal business initiatives spanning multiple locations.- Ensuring the delivery of project objectives to the appropriate level of quality & timeliness, in accordance with the project plan- Leading Test and Learns and implementations on process and tools updates- Conducting root cause/gap analysis, identify areas for improvements, propose and implement initiatives to improve service level & productivity- Analyzing business processes and data to drive changes resulting in improved efficiency- Supporting operations leadership in change management and conducts impact assessment to ensure successful adoption/landing of changes within teams

- Worked with executives from various teams to identify and correct process issues.- Contributed operations information and recommendations to process plans, reviews, prepared and completed action plans. - Supervised team of specialists handling live chat conversations with partners, gathering regular feedback from users and working together with technical teams to identify issues and errors with new chat tool.- Participated various projects both on global and regional level, partners with various teams (testing, pilots, UATs, etc.)- Occasionally provided field support as subject matter expert & contributed to new hires training.

- Provided lodging operations support for GR & TR market with excellent feedback from Market Management team.- Assisted hotel partners to resolve issues through various technical and analytical skills.- Provided supplier self-service support and maintenance.- Acted as subject matter expert in the team for advanced financial operations. - Maintained strong vendor relations with a positive attitude and outgoing nature.- Adhered to defined procedures, standards and performance expectations.

- Supported operations in the world’s one of the biggest theme park designed for children, ensured the safety of the guests and visitors.- Effectively communicated with foreign visitors and business partners.

- Worked for various event management companies on project-to-project basis, communicated with other business partners and vendors under strict deadlines.- Used practical experience of recording and understanding of audio and set up P.A systems and other sound equipment in venues, theaters, concert halls.- Operated a variety of technical equipment including single and multiple portable cameras, remote-control and electronic cameras etc.- Worked in large productions in abroad (Russia) as and facilitated communication between the stage manager, crew and actors, as well as ensuring safety.