Kaan Erener Email & Phone Number

Yokohama, Jp

Yokohama, Jp

Japan

Connecting customer feedback with internal logistic processes to ensure efficient systems and parts availability. Managing all global spare parts orders from MFTBC customers and Reman operations with a team of around 15 direct reports. Educate and consult customers in supply chain topics.Leader of the work package “Customer Processes & Communication” during Mitsubishi Fusos Global Parts Center warehouse move from Atsugi to Yokohama in 2022-2023.

Japan

Aligned CS department strategy with the organization vision, steering key initiatives and delivering quarterly presentations to the board.Launched an Extended Warranty Product across multiple markets, optimizing end-to-end accounting and booking processes to ensure operational and financial accuracy.Enhanced downstream IT solutions to bolster customer retention and drive spare parts revenue growth. Oversaw Market Intelligence and Product Marketing functions.

Japan

Executed the global customer services strategy, overseeing over 100 initiatives and tracking their financial impact to drive measurable results. Served as an internal Aftersales Process Consultant, mapping and optimizing internal processes to enhance efficiency. Designed and implemented streamlined workflows through cross-departmental collaboration within the Customer Services department.

Japan

Developed and implemented guidelines for out-of-warranty (goodwill) repairs and services to optimize costs while enhancing customer satisfaction. Led departmental reporting and warranty cost analysis, ensuring tracking and strategic insights. Conducted internal audits and delivered training programs across the domestic network, driving operational excellence and compliance.

Japan

Düsseldorf, Germany

Internship at the Japanese-German Business Association.

State Examination (Master Of Education), Social Sciences, Geography

Majors in economics, politics, urban- and economic geography

Japanese Language