Kavitha Anil Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Led a project to identify and rectify a process gap, resulting in a remarkable 30% reduction in the overall cycle time.• Drove knowledge-sharing initiatives by successfully educating cross-functional teams, managers, and team members on the latest application updates, new processes, and various scenarios.• Demonstrated leadership by identifying and resolving a critical bug in CPQ for Customer credit hold, ensuring compliance, and fine-tuning the credit hold criteria for system prerequisites.• Pioneered the development of a systematic approach for attaching XML in the FEC tool, specifically for documents related to "Proprietary Application Hosting."• Spearheaded the management of Strategic and Key accounts within both private and public sectors, effectively meeting the demands of specific contractual requirements and agreements.• Devised innovative strategies to tackle nonstandard clauses and agreements, documenting these processes for enhanced efficiency.• Achieved exceptional results, closing over 700 deals in each quarter, with a total value exceeding $2 million, particularly in the Licenses and support/ Java /FSGBU category, leading to the receipt of the "Employee of the Month" Award.• Navigated and successfully concluded time-critical, high-complexity deals through collaboration with business approvers, legal teams, Rev-Rec, and Booking teams.• Displayed strong leadership skills by daily task delegation to the team, streamlining the workflow based on deal value and opportunity forecast.• Demonstrated linguistic proficiency by reviewing and drafting deals in multiple languages, including English, German, French, Spanish, and Italian.• Forecasted staffing needs by quarter and allocated responsibilities to the team accordingly.• Effectively managed escalations during the booking phase, ensuring the seamless operation of the team.

• Championed the proactive monitoring of transactions, expertly identifying and investigating suspicious activities, while consistently recognizing potential fraudulent patterns and trends. Drove the decision-making process for claims assessment, payments, refunds, and prompt resolution of customer queries.• Swiftly identify risks, gather compelling evidence, and assess risk levels to make informed decisions on the most appropriate course of action.• Demonstrated strong leadership by taking assertive measures to mitigate risks associated with fraudulent activities. Pioneered collaborations with internal teams, including Legal, IT/Security, process owners, and business partners, to implement effective strategies and identify innovative tools and methods that significantly enhanced fraud prevention and detection capabilities.• Spearheaded efforts to ensure unwavering compliance, due diligence, and adherence to regulatory requirements in the realm of fraud prevention and risk management. Maintained up-to-date knowledge of industry trends, emerging fraud patterns, and best practices, resulting in continuous improvement in fraud prevention strategies.• Exemplified clear and effective communication by delivering comprehensive audit and investigation findings, recommendations, and decisions to key stakeholders with clarity and precision.• Distinguished for identifying critical bugs related to Amazon shipping, advocating for and successfully implementing a Standard Operating Procedure (SOP) to address the issue, and meticulously documenting the resolution process.• Contributed significantly as a Beta Tester for Amazon Echo and the shopping website, successfully completing projects such as "One Touch Claims" and "MFN Abuse."• Demonstrated leadership by customizing the "Help" section on the Amazon website for shopping, regularly aligning it with audit findings to enhance the customer experience.• Acted as a dedicated Culture Advocate within the team.

Trivandrum

•Monitor and manage the credit control process, including credit limits, credit terms, and payment terms. Review and assess credit applications, conduct credit checks, and make informed decisions regarding credit approvals or adjustments.•Actively pursue and collect outstanding payments from customers within specified payment terms. Contact customers via phone, email, or mail to resolve payment issues, negotiate payment plans, and escalate cases if necessary.•Regularly reconcile customer accounts, identify discrepancies, and resolve any payment disputes or queries. Work closely with internal stakeholders, such as Sales, Customer Service, and Finance, to address and resolve issues effectively.•Prepare regular reports on the status of outstanding debts, collections, and customer credit risk. Analyze payment trends, aging reports, and other relevant data to identify potential risks, improve collection processes, and minimize bad debts.•Identified opportunities for streamlining credit control processes and implementing best practices. •Implemented proactive credit control measures, resulting in a significant reduction in DSO. Streamlined processes, improved collection strategies, and implemented stricter credit policies to accelerate cash flow and reduce outstanding debts.•Enhanced risk evaluation processes, leading to a reduction in bad debt write-offs. Implemented effective debt recovery strategies and worked closely with customers to resolve outstanding payments and minimize losses.•Implemented more efficient invoicing and payment tracking systems, resulting in improved cash flow management. •Developed strong relationships with key customers by providing exceptional customer service and resolving credit-related issues promptly and effectively.•Implemented automation tools and systems to streamline credit control process•Assist manager in daily task assignment and delegation of duties on a rotational basis.

Master Of Business Administration - Mba, Finance, General

Bachelor’S Degree, Business/Commerce, General, 75