Kaan Kirnak Email & Phone Number

Norwood, New Jersey, United States

Wayne, New Jersey, United States

- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of endusers, and recommend and implement corrective hardware solutions, including off-site repairas needed.- Install, configure, troubleshoot, and repair computer hardware, software, operating system,network printers, and networks.- Build Pivots, Charts, and Dashboards with the exported data.- Create reports and Share them with all team members from POS systems or ERP Modules.- SQL - Be able to perform get, filter, and add in relations over the tables.- Working with the development team on UI/UX designs for the system and helping them to understandthe relationship between all data and fields.- Follow Up New/Existing Tasks with Development Team- Regularly updated knowledge of the latest industry trends in web development and relatedtechnologies.

Clifton, New Jersey, United States

- Square POS - Help Repair Stores to Setup POS and give them training for multiple storesmanagement.-Install, configure, troubleshoot, and repair computer hardware, software, operating system,network printers, and networks.-Paypal POS - Match invoices with payment was hard, Paypal bank integration provided andhelped Accounting to Match Payments with Bank Payments.-Shopify POS - Updated all products to be able to search and sell. Quickbooks data integrationwas provided over Cloud Connector App and Rules were created for payment syncing.-Managed graphics for website decoration and layout.-Managed over 20.000 products and categories.-Quickly learned new skills and applied them to daily tasks, improving efficiency andproductivity.-Managed onboarding and offboarding of employees.

Istanbul, Turkey

- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort- Provide the team with a vision of the project objectives- Motivate and inspire team members- Lead by setting a good example (role model) – behavior consistent with words- Coach and help support team members; help resolve dysfunctional behavior- Facilitate problem solving and collaboration- Strive for team consensus and win-win agreements- Ensure discussions and decisions lead toward closure- Maintain healthy group dynamics- Intervene when necessary to aid the group in resolving issues- Assure that the team members have the necessary education and training to effectively participate on the team- Encourage creativity, risk-taking, and constant improvement- Recognize and celebrate team and team member accomplishments and exceptional performance

Istanbul, Turkey

Provides first-level technical support on HP supplied products and/or peripherals using documented procedures and available tools- Provides first-level technical support on HP Supplied software and applications to the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product- Uses troubleshooting techniques and tools to identify technical defects/issues- Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident- Maintains knowledge of HP's product line and service offerings along with future industry products and technologies- Attends required technical training sessions and makes effective use of assigned lab time- Complies with schedule adherence to ensure overall service level targets are achieved- Identifies and provides input on unique or recurring customer problems

Istanbul, Turkey

Listen and respond to customers’ needs and concernsProvide information about products and servicesTake orders, determine charges, and oversee billing or paymentsReview or make changes to customer accountsHandle returns or complaintsRecord details of customer contacts and actions takenResearch answers or solutions as neededRefer customers to supervisors, managers, or others who can help

Associate'S Degree, Computer Systems Networking And Telecommunications

Associate'S Degree, Computer Systems Networking And Telecommunications

Teaching English As A Second Or Foreign Language/Esl Language Instructor