* Formulate business strategies and execute planning and programs to maximise business growth.* Monitor the company's sales and revenue for long term business development.* Undertake market and business analysis to understand the competition landscape.* Formulate, communicate and implement the merchandising plan covering the product mix, marketing and distribution to achieve the target revenue.* Direct PR campaigns effectively to achieve maximum returns.* Develop, monitor, review and report on all sales and marketing activities and results.* Provide leadership and vision to all functions within the organisations.

To Overlook Operations of InDrive for Malaysian Market and Regulatory Affairs“inDrive a brand that is driven by a commitment to doing good for society through fair practices and transparency”

* Formulate business strategies and execute planning and programs to maximise business growth.* Monitor the company's sales and revenue for long term business development.* Undertake market and business analysis to understand the competition landscape.* Formulate, communicate and implement the merchandising plan covering the product mix, marketing and distribution to achieve the target revenue.* Direct PR campaigns effectively to achieve maximum returns.* Develop, monitor, review and report on all sales and marketing activities and results.* Provide leadership and vision to all functions within the organisations.

* Formulate business strategies and execute the brand planning and programs to maximize business growth and brand equity in retail and food & beverages.* Monitor the company's sales and revenue for long term business development.* Undertake market and business analysis to understand the competition landscape.* Formulate, communicate and implement the merchandising plan covering the product mix, marketing and distribution to achieve the target revenue as well as the outlet brands value preposition.* Direct PR campaigns effectively to achieve maximum returns.* Develop, monitor, review and report on all sales and marketing activities and results.* Provide leadership and vision to all functions within the organization and all outlets.

Responsible to Service Call handling and updating of OPEN unresolved cases ie. Log, track, escalate, monitor and follow up to closure with data accuracy by updating into the database.To provide remote troubleshooting support through voice, e-mail, remote and onsite support to our clients, filing, enquiries, quotation and new service requests internal / external, obtain quotations from vendor and raise P.O.To handle all escalation issues effectively and ensure agreed Service Levels are consistently met and delivered with Customer SatisfactionTo ensure processes and procedures are consistently followed and produce service desk reportsSubmit Daily reports to customer and managementAdhere to standard operating escalation procedures and customer complaints at all time.Other assigned adhoc service on new businessTo provide training and on the job guidance to customer service officerTo develop, maintain and enhance web based knowledge toolTo develop web based applications for leave application and scheduling

As an escalation point to handle second level service for complex matters relating to unresolved customer issues. Interact, coordinate and follow through with internal department. Such as, Billing, IT, Network and Credit & Collection, Fraud.Follow through with customer to deliver solution.Provide knowledge transfer to the first level of Customer Service.Handling 2nd Level troubleshooting for Mobile devicesRaising waiver request for customer by providing valid justification to gain approval from management teamTo Handling VIP & sensitive issues.Joining Technical Support Group for walk test at customers location to validate customers issueAttending product training Attending UAT to provide feedback on productProviding feedback to product before and after product launchProvide knowledge transfer to the first level of Customer Service.Preparing 1st level & 2nd Level Troubleshooting for latest Mobile phones /modems hardware & operating System.Manages all non-voice channels for customer service related cases from email, mail, facebook and twitterProviding 1st & 2nd level troubleshooting for BlackBerry before TT escalated to RIM.Conduct training for new product launch and also new hires

As an escalation point to handle second level service for complex matters relating to unresolved customer issues.Interact, coordinate and follow through with internal department. Such as, Billing, IT, Network and Credit & Collection, Fraud.Follow through with customer to deliver solution.Provide knowledge transfer to the first level of Customer Service.Handling 2nd Level troubleshooting for Mobile devicesRaising waiver request for customer by providing valid justification to gain approval from management teamTo Handling VIP & sensitive issues.Joining Technical Support Group for walk test at customers location to validate customers issueAttending product training Attending UAT to provide feedback on product

To develop and support a team delivering front line customer services To ensure resolution of enquiries, complaints and request for services at the earliest possible opportunityTo supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact CentreTo ensure that the team follows established procedures for each service request, including Interaction logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.To ensure statistical information is produced, collated, analysed and submitted to management on a daily basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.To undertake the duties of a Customer Service Representative as and when required to ensure that a high level of customer service is maintained and to undertake any other duties as required

Answering CallsHandling I Rate callsCreating cases and dispatching to relevant departmentFollowing up with/for customers until all issues has been solvedUpdating customer. with new product information Promoting & selling products over the phoneProviding advice to customer and assisting them in selecting the best package(call & data plans)Managing the team when team leader is unavailableConducting in house training for data product Providing 2nd Level Support for data related troubleshootingPart of escalation team for the contact center To ensure smooth transaction between contact center and other department (collection, branch, fraud, finance,switching and other related departments)

Answering Calls.Creating cases and dispatching to relevant department.Following up with customer to/until all reported issues has been solved.Updating customers with new product info.Promoting & upselling products over the phone.Providing advice to customer and assisting them in selecting the best package(Voice & data plans).Clearing cases for prepaid (HANDLED BY SRG ASIA).Managing the team when team leader is unavailable.Conducting in house training for data product.