- On-boarding of Financial Institutions for direct integration and 1Link enablement.- On-boarding Payment gateways for increasing payment options to existing and new clients.- Forming alliances with different Financial Institutions to push current product offering to potential clients.- Preparing proposals for corporate clients, corporate and commercial departments of different banks- Preparing sprint plans for new developments and fixes of previous releases- Part of team currently developing Supply Chain Financing platform based on Islamic modes of financing.- Part of pre-sales process as requirement gathering is important part of product development and improvement.- Achievement: Sold solution to one the best Institute of Pakistan with in the 1st year of joining.- Enabled highest no of payment channels with 6 months.- Achieved milestone of processing PKR 1BN is a single day.

- Ensuring registrations of SIMSIM Mobile wallets & corporate accounts to increase penetration in the market.- Responsible for pitching Payroll Management Portal to organizations to increase SIMSIM wallet adoption.- Managing the corporate sales cycle from prospecting to eventually closing potential leads for acquiring new business in the form of Payroll Customers.- Maintaining accounts and ensuring retention through consistent demand fulfillment and providing timely support.- Discovering gaps and fulfilling through up selling/cross selling of secondary products, such as Lite versions of product.- Performed extensive market research to identify business development opportunities in the Local market.- Relaying clients/Market concerns to ensure changes to product teams & improve App usability.- Close collaboration on a daily basis with inter functional teams to formulate understanding regarding problems faced by clients and their solutions irrespective of its nature.

- Assisted branch manager in managing customer portfolio and inquiries.- Assisted branch manager with extraction of top 100 clients from a total branch portfolio of 2500+ clients.- Providing 360 degree customer facilitation to all high net-worth clients.- Brought Net promoter score up by 20%- Branch services index improvement.- Performed Branch ambiance monitoring and brought score up by 10%. - Reduced service request discrepancies- Awarded and assigned additional responsibilities of complaint manager by branch manager in recognition of efficient customer handling in first 3 months of employment.- Reduced complaints.- Ensure Customer facilitation (check deposit, cash deposit, pay orders, balance inquiries, tax certificates, maintenance certificates, customer data updating, and account opening. - Diverted customers towards digitalization - Introduced cost cutting and was assigned with renegotiating expenses.- Lead generated for credit cards and converted upto 50% of total number of credit cards sold by branch. - Personal loans also identified and converted successfully of the total loans processed by the branch 25% were processed by me.- Responsible for selling wealth management products mainly including bancassurances and different mutual funds.Additional responsibility included KYC profiling of top 100 branch clients, head office related correspondence, stake holder negotiation on branch related matters.

- Facilitated segments to improve their processes and service delivery channels and achieve the quality goals evolved by regular training and feedback by monitoring of different quality programs.- Train and coach segments in areas of responsibility on process improvement and service excellence.- Reducing problems/complaint incidence.- Conducting regular in-house Call Audits and Mystery Shopping activities, tabulation/compilation of results with gap identification and action plan for improvement.- Addressing failing indicators with a root cause analysis and remedial suggestions, and escalation of the same to next tier(s) of line management.- Various projects e.g. Branch opening and relocation etc.- Prepare presentations and research on particular tasks / Projects

Active management of current portfolio of clients and their public relation campaigns on TV, Radio, Newspapers, magazines and Facebook page. Coming up with new content that would published on all forms of media. The monitoring of results of the releases and preparation of reports to management and clients. Also involved in event management. Sindbad launch event and multi designer brands during eid season were also managed and organized. On boarding clients for events through sales call and also managing end to end process till the end of the event. Press releases for all the clients were developed and deployed to all newspapers. Client ads were also managed in all the major newspapers.

I worked in the finance department . Did a few projects and also helped in the closing period of the company.