Kabir Sachdeva Email & Phone Number

Delhi, Dl, In

Gurugram, Haryana, India

Currently associated with Harvard Business Publishing as an Operations Manager; heading a team of 12 professionals managing a 4 different verticals ranging from Product, portal and Delivery & PMO support. Operationally also leading the charge for an initiative called Digital+ for blended solutions and managing a global team for service desk associates

Noida, Uttar Pradesh, India

Key Result Areas:• Investigations and Solutions team that works on escalated claims for Providers (doctors/hospitals) in the U.S.- 36 FTE- July 2021- present (LOB: Employer and individual)• Leading and setting up 14 FTE for pilot outbound calling process for U.S. providers on claims issues• Inventory Management Process – 50 FTE- 2017-2020• Triage audits team – 12 FTE- 2018-2021• Internal Audits Team of 24 Auditors with 18 work types - working across various locations & LOBs – 2019-2021• Chat process handled to support Philippines IT & helped reduce backlog inventory by 100% (8 FTE) – April-July 2020

Noida Area, India

• Team headcount: 25 FTE (Statistical Coding, File Closure, New Loss Monitoring, Duplicate Payments)• Robotics and automation implementation/ feasibility • SLA and client management, weekly process report outs, solution identification, process enhancement and expansion opportunities, escalation management; KRA: AHT, quality (DPO/DPU), productivity, shrinkage• Assisted robotics(BOT) for 5 out of 8 LOBs in Statistical Coding reducing team size by 4 FTE; annual saving of $60,000

Noida Area, India

● Handling team of 20 associates/senior associates as a team lead (AT&T)● Coding and maintenance for order generation applications for AT&T● Led multiple projects at LOB level for quality improvement and optimization of productivity● Owner: managing and deploying an application called ETRACK● One of the editors for the company magazine

Post Graduate Diploma In Information Security, Information Technology

Bachelor Of Engineering - Be, Computer Science