 As functional expert for leasing and loan industry understanding and gathering the client’s requirement As part of agile(scrum) methodology writing the detailed requirements in form of change requests/requirements/user story using JIRA tool Acting as a bridge between Development/QA team and client and explain the requirements details through kick-off sessions As a part of product implementation team assisted in each phase of it: configuration, migration, custom integrations… Show more  As functional expert for leasing and loan industry understanding and gathering the client’s requirement As part of agile(scrum) methodology writing the detailed requirements in form of change requests/requirements/user story using JIRA tool Acting as a bridge between Development/QA team and client and explain the requirements details through kick-off sessions As a part of product implementation team assisted in each phase of it: configuration, migration, custom integrations, change requests and UAT Conducting the training session for clients to walk them through various modules of the product Handled multiple projects at a time and ensured smooth and quality delivery of each item Show less

I served for one of the biggest retailer of USA. The project was "Store Supports". Some of the roles and job responsibility were:* Provide 24*7 excellent services to client* To maintain their business application and to make sure its smooth functioning. * As a part of L3 support team, to resolve the tickets within stipulated time and provide on call support too* To handle crisis calls in case of any application malfunctioning*Provide code changes and timely up gradation… Show more I served for one of the biggest retailer of USA. The project was "Store Supports". Some of the roles and job responsibility were:* Provide 24*7 excellent services to client* To maintain their business application and to make sure its smooth functioning. * As a part of L3 support team, to resolve the tickets within stipulated time and provide on call support too* To handle crisis calls in case of any application malfunctioning*Provide code changes and timely up gradation in the application for enhanced customer experience. Show less

*Training in Java, J2EE, HTML5, SQL, DBMS etc.*Got training for business ethics and professional behavior.