- Documenting in-depth evaluation and verification, a strong understanding of the current data processing and reporting capabilities of organization’s business/data systems.- Developing and managing the organization’s data & insight requirements using best practices while working closely with stakeholders.- Maintaining BI framework artifacts & processes (including data assets inventory & models).- Supporting the implementation and sustainability of the business intelligence framework.- Working on all data & analytics related activities including data sourcing, cleansing, aggregation,integration, and delivery to end users where applicable.- Supporting operational areas by acting as the intermediary between the end-users and third-party vendors, to assist in the development of business & system requirements, primarily related to reporting and data analysis needs.- Developing relevant dashboards, visualizations & templates for key stakeholder groups, promotinginsights everywhere.- Supporting business intelligence showcase sessions & training for the different departments.- Acting as key resource on business intelligence related projects.

- Using advanced SQL functions to manipulate sales data and produce insights and recommendations.- Performing data analysis, creating customized sales/performance reports and forecasting dashboards using Salesforce.- Performing data manipulation, normalization, and analysis on large datasets (>100,000 rows) using Microsoft Excel- Performing business analysis activities like elicitation, collaborating with various stakeholders, gathering requirements, developing user-manuals for new software applications- Providing general IT administration for various business applications such as Windows Active Directory, Office 365, Salesforce, Zendesk, Five9, AutoCAD etc.- Developing in-house IT solutions and strategies, analyzing cybersecurity risks, documenting disaster recovery plans and administering Endpoint Security tools and firewalls.- Working closely with business process owners to review change requests as well as future reporting and functionality for alignment of business requirements;- Writing scripts for importing and exporting data into enterprise applications, maintaining the integrity of the data across the applications;- Configuring and deploying computer hardware, peripherals, and application software

- Developed and documented a C# based web platform using a SQL database and MVC framework to house video games made by the IT students of Saskatchewan Polytechnic.- Managed project documentation during the various phases of the software development life cycle (SDLC) such as the project charter, scope, Work Breakdown Structures (WBS), UML diagrams, etc.- Actively participated in scrum meetings and status update meetings such as alpha & beta demos consisting of developers, team leads, sponsors, and clients.- Gathering data on website traffic, performance, and seasonality before performing data visualization using various BI tools.

- Imaging, upgrading, and Installing new Windows 10 supported machines throughout the company’s headquarters and claim centers across the province.- Troubleshooting hardware/software bugs by providing Tier I and Tier II helpdesk support to the direct & indirect employees of the company.- Providing assistance regarding customer complaints, password resets while properly documenting & tracking all contacts using a ticketing system.- Reporting/Escalating technical incidents to appropriate support teams while carefully following troubleshooting procedures.- Training and educating end-users by providing ‘how to’ instructions and guidance regarding all business applications.