Ragib Kabir Email & Phone Number

Ontario, Canada

As an IT Workstation Specialist, I am responsible for driving the enterprise towards a more secure and stable environment. My role involves serving as a technical contact for IT workstation activities, leveraging my skills in PowerShell scripting, SCCM and/or inTune application deployment, Windows GPO, AD, and security, as well as hardware and software troubleshooting.Key responsibilities include:Implementing and managing IT workstation solutionsTroubleshooting and resolving… Show more As an IT Workstation Specialist, I am responsible for driving the enterprise towards a more secure and stable environment. My role involves serving as a technical contact for IT workstation activities, leveraging my skills in PowerShell scripting, SCCM and/or inTune application deployment, Windows GPO, AD, and security, as well as hardware and software troubleshooting.Key responsibilities include:Implementing and managing IT workstation solutionsTroubleshooting and resolving hardware and software issuesEnsuring compliance with defined procedures and deadlinesProviding excellent customer service with strong communication and diplomacyContributing to the overall security and stability of the IT environment Show less

Chittagong, Bangladesh

Guelph, Ontario, Canada

● Streamlined multi-channel client support, achieving rapid issue resolution and enhancing user satisfaction across 500+ cases.● Administered Active Directory for 100+ users, enforcing robust security measures and optimizing system accesscontrols.● Resolved 300+ complex technical issues, improving system performance and reliability, and ensuring a 99% network and printing service uptime.● Deployed and managed 300+ endpoints using SCCM and 50+ Apple devices with Jamf, aligning… Show more ● Streamlined multi-channel client support, achieving rapid issue resolution and enhancing user satisfaction across 500+ cases.● Administered Active Directory for 100+ users, enforcing robust security measures and optimizing system accesscontrols.● Resolved 300+ complex technical issues, improving system performance and reliability, and ensuring a 99% network and printing service uptime.● Deployed and managed 300+ endpoints using SCCM and 50+ Apple devices with Jamf, aligning with organizational standards and bolstering endpoint security.● Developed and documented 10+ innovative knowledge base articles, significantly reducing recurring issues and aiding in the swift resolution for 100+ users.● Resolved 300+ hardware, software, and network issues, enhancing system performance. Show less

Canada

● Executed secure password resets and account unlocks in LDAP and Active Directory, preserving 300+ user access and system security● Identified and mitigated over 50+ spam email threats in collaboration with Security teams, preventing potential risks● Solved client login issues for 300+ users, strengthening system security and minimizing downtime● Managed and allocated tickets within the Footprints ticketing system, improving team productivity and response times by 25%●… Show more ● Executed secure password resets and account unlocks in LDAP and Active Directory, preserving 300+ user access and system security● Identified and mitigated over 50+ spam email threats in collaboration with Security teams, preventing potential risks● Solved client login issues for 300+ users, strengthening system security and minimizing downtime● Managed and allocated tickets within the Footprints ticketing system, improving team productivity and response times by 25%● Efficiently resolved critical M365 issues, enhancing productivity for over 2000+ university students and 10+ departments Show less

Guelph, Ontario, Canada

● Providing support for networked Windows and Mac personal computers in an enterprise environment using modern tools and methodologies.● Diagnosing and resolving technical issues, including problem tracking and client training.● Diagnosing and replacing failed hardware components as necessary.● Installing and configuring both software and hardware systems.● Liaising with hardware and software vendors to resolve issues and maintain up-to-date systems.● Maintaining computer… Show more ● Providing support for networked Windows and Mac personal computers in an enterprise environment using modern tools and methodologies.● Diagnosing and resolving technical issues, including problem tracking and client training.● Diagnosing and replacing failed hardware components as necessary.● Installing and configuring both software and hardware systems.● Liaising with hardware and software vendors to resolve issues and maintain up-to-date systems.● Maintaining computer inventory and managing the support ticket system to track issues and ● resolutions.● Performing similar tasks related to IT support and maintenance within an enterprise setting. Show less

Guelph, Ontario, Canada

● Ensured 100% IT standards compliance by administering critical updates and security patches for 300+ systems using Ivanti.● Maintained robust access controls and organizational structure by managing Active Directory for 350+ users.● Enhanced device management and security by deploying over 200+ iPhones and Android devices with Microsoft Intune and managing systems with Lan Sweeper.● Streamlined application performance and user experience by addressing issues with Global Protect… Show more ● Ensured 100% IT standards compliance by administering critical updates and security patches for 300+ systems using Ivanti.● Maintained robust access controls and organizational structure by managing Active Directory for 350+ users.● Enhanced device management and security by deploying over 200+ iPhones and Android devices with Microsoft Intune and managing systems with Lan Sweeper.● Streamlined application performance and user experience by addressing issues with Global Protect VPN, and Adobe ensuring efficient email communication for 300+ users via Microsoft Admin Center.● Delivered IT support for high-level clients including council members, project managers, and the fire chief, ensuring their specialized technical needs were met promptly, resulting in a 100% satisfaction rate Show less

Ontario, Canada

● Streamlined client support processes via phone, email, and in-person, ensuring swift resolution of technical issues.● Implemented and maintained Active Directory, securing user permissions and access controls for robust system security.● Troubleshot and resolved complex hardware, software, and network issues, boosting system performance and usability.● Optimized printer queue management using Windows print server and network configurations, guaranteeing consistent printing and… Show more ● Streamlined client support processes via phone, email, and in-person, ensuring swift resolution of technical issues.● Implemented and maintained Active Directory, securing user permissions and access controls for robust system security.● Troubleshot and resolved complex hardware, software, and network issues, boosting system performance and usability.● Optimized printer queue management using Windows print server and network configurations, guaranteeing consistent printing and connectivity services.● Leveraged SCCM to deploy applications, manage system updates, Show less

Canada

● Developed Sales Talent: Spearheaded training for new sales team members on product knowledge, advanced selling techniques, and adherence to company procedures, significantly enhancing team performance and sales outcomes.● Enhanced Customer Experience: Provided exceptional customer service by assisting with purchases, guiding customers to products, and enrolling them in reward programs, thereby boosting loyalty, satisfaction, and overall sales.● Optimized Product Presentation:… Show more ● Developed Sales Talent: Spearheaded training for new sales team members on product knowledge, advanced selling techniques, and adherence to company procedures, significantly enhancing team performance and sales outcomes.● Enhanced Customer Experience: Provided exceptional customer service by assisting with purchases, guiding customers to products, and enrolling them in reward programs, thereby boosting loyalty, satisfaction, and overall sales.● Optimized Product Presentation: Strategically restocked, arranged, and organized merchandise in high-traffic areas, resulting in increased product visibility and accelerated sales growth.● Managed Financial Transactions: Accurately counted cash in register drawers at the beginning and end of each shift, ensuring financial accountability and minimizing discrepancies. Show less

Bangladesh

● Productivity Enhancement: Spearheaded the development and execution of productivity initiatives, while effectively coordinating itineraries and scheduling appointments to optimize operational efficiency.● Reporting & Analysis: Generated bi-weekly reports detailing cost estimates and logistic timelines, providing clients with transparent, actionable insights to inform decision-making.● Contract Negotiation Skills: Acquired hands-on experience in negotiating production and shipping… Show more ● Productivity Enhancement: Spearheaded the development and execution of productivity initiatives, while effectively coordinating itineraries and scheduling appointments to optimize operational efficiency.● Reporting & Analysis: Generated bi-weekly reports detailing cost estimates and logistic timelines, providing clients with transparent, actionable insights to inform decision-making.● Contract Negotiation Skills: Acquired hands-on experience in negotiating production and shipping contracts, engaging directly with corporate clients and their South Asian liaisons to secure favorable terms. Show less

Bachelor'S Degree, Computer Science

Gce Cie A Level

Gce Cie O Level