Khalid Abudagga Email & Phone Number

Lasalle, On, Ca

Windsor, Ontario, Canada

Windsor, Ontario, Canada

Windsor, Ontario, Canada

Windsor

Windsor , On

Abu Dhabi,Uae

-Managing a team of 10 Technical Support Engineers to Support users along the entire authority.-Owner of the Service Support Process.-Owner of the Configuration Management Processes.-Deputy of the Escalation Management Process.-Deputy of the Capacity & Demand Management Process.-Planning and preparing the annual budget requirement related to my unit.-Established the IT infrastructure in the Authority from the scratch (Computer room preparation, lay out & distribution of the Data/Voice points, preparing RFP’s/RFQ for the Authority IT requirements.)-Supporting and maintaining of wired and wireless networks for the staff of the Authority.-Reviewing & technically evaluating any required IT equipments for the Authority.-Supervising any networking projects required by the Authority.-Co-ordinates with vendors for support.-Responsible for maintaining of IT assets (Software, Servers, Computers, Printers ...etc.).-Attending the user's calls related to malfunction of computers and take appropriate measures to rectify the malfunction.-Carry out periodic upgrading of IT assets to increase capacity and incorporate new technology.-Installing the software & Licensed applications required by the staff.-Installing and configuring the Internet related services (Browsers, E-mail configuration…etc).-Assisting the users with common used Applications.-Providing new users with Data & Voice Facilities.-Administering and maintaining the PBX (Telephones) System.-Administering and maintaining the Blackberry/Smartphones Service & Devices for TCA Staff.

Al Ain , Uae

-Assisting the university students, faculty and staff to solve computer problems (Hardware + Software) by phone, site visits or E-mail basis. -Creating the university staff E-mail accounts.-Configuring Internet Dial-Up Service for University staff members.-Installing the software & Licensed applications required by the University staff.-Installing and configuring the Internet related services (Browsers, E-mail configuration…etc).-Configuring TCP/IP network accounts for the University staff members.-Assisting the users with common used Applications.-Troubleshooting & solving the connectivity problems & helping the staff in any related Network problem.-Adding the new users to the existing Network.-Installing Network Components (NIC cards, Hubs, Switch’s..Etc)-Doing any required termination & crimping (both , patch panel and user side)-Organizing & assigning IP addresses to the users.-Taught courses in the IT Center Training Dept., such as (Using Computers, Windows98,2K&XP, Word, Excel, Power Point, Using Internet & PC’s Troubleshooting).-Taught courses in the UAE University "Special Programs & Continues Education Center", such as(ICDL "International Computer Driving License", MS-Windows, MS-Office Applications & Using Internet & E-mail).

Al Ain , Uae

* Sales Manager * Hardware engineerRepresented the company for dealing with various Government Departments & private companies in Al Ain City.-Troubleshooting and maintaining PC’s. - PC Assembly- Software & Hardware Installation.- Installation & Configuration of PC’s, NIC cards & peripherals such as (Printers, Plotters, Scanners…etc).- Installation of different Multimedia devices such as (Sound Cards, CD-Rom drives, Fax/Modems, TV toner cards…etc).-Taught some of the Microsoft Applications such as (MS DOS, MS Windows, MS Word, MS Excel).