Kabyr Denis Email & Phone Number

Zurich, Switzerland

• Works in a shift pattern to enable 24x7 datacenter operations which includes day to day infrastructure surveillance via regular site rounds, the building management system and the alarm platforms as well as the.
• Performs maintenance as planned via the maintenance planning team.
• Oversees contractors performing upgrades, maintenance and installations of assets in the data center.
• Manages incidents in close cooperation with the Manager on Duty and the Incident Manager.
• Ensures that all work is carried out within a 'safe system' and approved work processes, risk assessment and specified work procedures, complying with best practice standards and legal requirements.
• Handles incoming technical customer service requests and follows existing management process.

Switzerland

• Handling all incoming customer service requests.
• Follow-up on SLA and agreed KPIs to achieve outstanding customer satisfaction
• Installation and testing of network connections.
• Documentation
• Hands & Eyes activities
• 24x7 Datacenter operations

Ciudad Autonoma De Buenos Aires, Argentina

CLARO Argentina – Mobile OperatorNetwork Quality Engineer- Physical installations and logical parameter configuration comparison with planned engineering documents- Cell’s coverage analysis by Drivetest. - Key Performance Indicators (KPIs) coverture performance measurement and analysis for LTE, UMTS & GSM networks by Drivetest and remote software.

Caracas, Venezuela.

HUAWEI TECHNOLOGIES DE VENEZUELA RF Engineer- Supervision onsite and application of the ATP (Acceptance Test Procedure)- Hot swapping with no service interruption.- Cluster KPI measurement analysis and quality assurance. - Report and recommendations.- Project planning, low and high level architecture design. - Supervision of hardware and software.

Caracas, Venezuela

- Compliance with Service Level Agreement (SLA) for issue troubleshooting and requirements.- Customer’s domain management.

Valencia, Venezuela

- BTS radio hardware upgrade and troubleshooting.- ATP for NodeB sites. - Corporate quality service assurance.

Master'S Degree In Project Management, Master

Ingeniero De Telecomunicaciones

Ccna, Networking

CCNA Networking Basics and Fundamentals CCNA Routing and Protocols CCNA LAN switching and Wireless CCNA Accessing the WAN