Kim Olson Email & Phone Number

•18 years of professional experience in fast-paced Customer Service orientated organizations with a focus on Operational excellence. Experience extends across Telecom, Energy, Government and Oil & Gas Industries.•Proven record of core competencies related to Change Management including creating change management strategies including conducting stakeholder impacts and organizational readiness assessments. Developing and executing supporting communication and training plans. •Proven record of core competencies related to Continuous Improvement, including creating, planning, executing and monitoring process improvement initiatives, measurement (KPIs)/forecasting development, and training development. •Proven record of core competencies related to Project Management, including creating, planning, executing, monitoring and controlling of projects and their deliverables, resources, timelines, costs, communication, change management and delivering quality results.•Proficient ability to mediate and liaison between individuals, departments, external entities and various levels in the organization.•Proficient at leading organizations through change by creating and presenting a wide range of formal and informal communication pieces, including company-wide presentations, newsletters, video clips, internal/external websites, direct mail-outs to customers and, on one occasion, the creation of an employee recognition program. •Ability to quickly identify root-causes of complex situations has enabled me to identify solutions to problems, provide direction and make decisions accurately and efficiently.•Experienced in coaching, motivating and mentoring individuals on change management principles, customer oriented focus, facilitation skills, process documentation methodologies, project management, and life skills in both formal and informal settings.

Listed skills include Business Process Improvement, Change Management, Business Process, Project Management, and 31 others.