Kacey Hartman Email & Phone Number

Powell, Ohio

• Responsible for shipments from origin, through warehouse distribution to customer’s final destination while reducing company expense and maximizing vendor relationships to source the most cost-effective shipping.
• Establish, conduct, and reduce cost through the RFP-vendor bid process for ocean, air and domestic freight
• Track, coordinate shipping and oversee customs clearance for approximately 700 ocean containers per year
• Build and maintain vendor relationships with ocean and air freight forwarders through regular, consistent communication and price monitoring
• Design, maintain, and report monthly metrics for ocean containers including average container cost and transit time by port
• Interpret and implement changes to cost and transit time for ocean containers utilizing the monthly metrics and RFP process

Pickerington, Ohio

• Manage order processing, shipment flow, and customer support operations for all 3 R.G. Barry brands. Lead customer support organization with annual call volume of 42K + and 700K + orders per year.
• Maximized revenue by ensuring company evolved and moved forward by directing cross-functional operations and coordinating with internal teams, including eCommerce and Planning on progressive ordering system.
• Pioneered KPI Metrics for Account Support Team to measure call volume, hold time, and error free order submission, delivering quantitative performance evaluations.
• Accelerated service levels by implementing standard process strategies for on time and in-full deliveries to customers.
• Created complex formulated Excel workbooks used to track 2.5K ocean containers from China facility to United States operation, gaining vision on merchandise arrival and evaluating forecasted timing matched outbound.
• Compiled weekly summary of logistics shipping and container reports used to control number of containers leaving China, determining if warehouse would have adequate space and staffing to accommodate.

• Managed day-to-day operations to establish processes, procedures, and operation standards for delivery and assembly of high-quality retail lighting and displays.
• Established UL and ETL split inspection facility in United States, diversifying inventory.
• Developed all SOPs for UL and ETL programs for use by distribution center team, streamlining training and consistent performance.
• Coordinated import of 300 containers per year from Nordic Light China facilities, aligning with timing on customer orders.
• Utilized strong project management skills, coordinating on-time delivery of all lighting products in North America.
• Implemented cost saving measures, reducing landed inventory cost 7%.

Groveport, Ohio

• Led multimillion-dollar automotive product program rollouts for automotive clients. Oversaw 1-year project timelines with deadlines to track and manage and ensure product program launched on time.
• Served as leader of cross-functional team, achieving customer centric directives.
• Managed automotive product development programs ranging from $1M to $20M by developing operational standards for mass production automotive interior environment.
• Developed timelines for both internal teams and outside suppliers, achieving customer directed deadlines.
• Solved strategic problems, maintaining focus on customer timeline.
• Forecasted potential risks while exploring ways to improve profitability of projects.

• Operations Director for 27 retail store location projects, including remodels, new builds, acquisitions, and relocations: collaborated with architects regarding design, negotiated contracts with all vendors, including.
• Analyzed cost of goods to determine appropriate store allocations and made necessary changes, generating increased revenue income.
• Monitored commercial and facility projects, including developing, inspecting projects, implementing modifications and recommending specifications, improvements and scheduling for contracts, inspecting contractor's.
• Maximized profits through efficient vendor negotiations for services, including ground maintenance, electrical issues, telephone service, security, and store signage.
• Maintained relationships with all outside vendors, including architects, engineers, appraisers, surveyors, security, exterior property maintenance, building trades, and professional designers.