Kacey Hartman Email & Phone Number

Powell, Ohio

Responsible for shipments from origin, through warehouse distribution to customer’s final destination while reducing company expense and maximizing vendor relationships to source the most cost-effective shipping. • Establish, conduct, and reduce cost through the RFP-vendor bid process for ocean, air and domestic freight• Track, coordinate shipping and oversee customs clearance for approximately 700 ocean containers per year• Build and maintain vendor relationships with ocean and air freight forwarders through regular, consistent communication and price monitoring• Design, maintain, and report monthly metrics for ocean containers including average container cost and transit time by port• Interpret and implement changes to cost and transit time for ocean containers utilizing the monthly metrics and RFP process• Streamline the air quote process by developing a portal for information intake and cost tracking to reduce the company’s cost exposure• Navigate and develop strategies to mitigate blank sailings, port congestion, and rail delays to maintain customer shipping schedules for on-time delivery• Create standard operating procedures and best practices for a warehouse team of six to reduce expenditures through eliminating shipping and inventory errors, while increasing overall team efficiency• Served as Project Manager to facilitate the relocation of a 60,000 to 100,000 square foot warehouse with a closed timeframe of only five days

Pickerington, Ohio

Manage order processing, shipment flow, and customer support operations for all 3 R.G. Barry brands. Lead customer support organization with annual call volume of 42K + and 700K + orders per year. •Maximized revenue by ensuring company evolved and moved forward by directing cross-functional operations and coordinating with internal teams, including eCommerce and Planning on progressive ordering system. •Pioneered KPI Metrics for Account Support Team to measure call volume, hold time, and error free order submission, delivering quantitative performance evaluations.•Accelerated service levels by implementing standard process strategies for on time and in-full deliveries to customers.•Created complex formulated Excel workbooks used to track 2.5K ocean containers from China facility to United States operation, gaining vision on merchandise arrival and evaluating forecasted timing matched outbound customer orders.•Compiled weekly summary of logistics shipping and container reports used to control number of containers leaving China, determining if warehouse would have adequate space and staffing to accommodate.•Maintained partnerships with 3rd-party logistics and international and domestic freight vendors, building diversity in supply chain.

Managed day-to-day operations to establish processes, procedures, and operation standards for delivery and assembly of high-quality retail lighting and displays.•Established UL and ETL split inspection facility in United States, diversifying inventory.•Developed all SOPs for UL and ETL programs for use by distribution center team, streamlining training and consistent performance.•Coordinated import of 300 containers per year from Nordic Light China facilities, aligning with timing on customer orders.•Utilized strong project management skills, coordinating on-time delivery of all lighting products in North America.•Implemented cost saving measures, reducing landed inventory cost 7%.•Reviewed inventory levels, maintaining low cost of operating capital.•Maintained and managed relationship with 3rd-party logistics company, ensuring business continuity

Groveport, Ohio

Led multimillion-dollar automotive product program rollouts for automotive clients. Oversaw 1-year project timelines with deadlines to track and manage and ensure product program launched on time.•Served as leader of cross-functional team, achieving customer centric directives.•Managed automotive product development programs ranging from $1M to $20M by developing operational standards for mass production automotive interior environment.•Developed timelines for both internal teams and outside suppliers, achieving customer directed deadlines.•Solved strategic problems, maintaining focus on customer timeline.•Forecasted potential risks while exploring ways to improve profitability of projects.•Tracked all open issues related to program and developed plans to close issues, increasing service.

Operations Director for 27 retail store location projects, including remodels, new builds, acquisitions, and relocations: collaborated with architects regarding design, negotiated contracts with all vendors, including security system, signage, and interior design. Provided leadership, support, and effectively coached up to 4 District Managers, 42 Store Managers, and 4 Building and Maintenance Associates.•Analyzed cost of goods to determine appropriate store allocations and made necessary changes, generating increased revenue income.•Monitored commercial and facility projects, including developing, inspecting projects, implementing modifications and recommending specifications, improvements and scheduling for contracts, inspecting contractor's work, and negotiating vendor pricing.•Maximized profits through efficient vendor negotiations for services, including ground maintenance, electrical issues, telephone service, security, and store signage.•Maintained relationships with all outside vendors, including architects, engineers, appraisers, surveyors, security, exterior property maintenance, building trades, and professional designers.