Orchestrated the start up of IV Sedation, establishing revenue of $400,000Directed day-to-day operations for sedation by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goalsProvided training on sedation workflow implementation and created educational content to mitigate inefficiencies in the process and achieve buy inManaged conversion of marketing leads, from initial outreach to final payment for surgical servicesDeveloped initiatives for process improvement and reviewed and assessed ongoing operationsProduced SOPs to document workplace procedures and optimize productivity through standardizationImprove policies and procedures through development, implementation, revision and evaluation of new protocols.Presented performance and productivity reports to business managementResponsible for directing, monitoring, completing, and supporting all sedation and emergency inventory control transactionsAssist dentist by starting IVs and monitoring patients while under moderate sedationPerform interviews for complex cases; to include cross communication with primary care, cardiology, oncology etc…

Built comprehensive training program for customer service representatives; created presentations and sales pitch decks; setup knowledge check-ins; increased funnel of opportunity and performanceCompleted end-of-day reporting and balanced registers to maintain financial accuracy.Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.Leveraged software to confirm reservations and address guest needs.Led the growth and development of a talented team of five customer service representativesHandled payment processing and provided customers with receipts and proper bills and change.Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Strategic leader with a successful background building and leading top performing teams focused on exceeding goals in the areas of sales, marketing, and territory development/managementAdvanced communicator and cultivator of key relationships with all levels of personnel, clients, businesses, and executive managersBig picture thinker, talented and driven to impact bottom line while ensuring staff compliance with enterprise standards, procedures, and regulationsSkilled provider of advanced training, guidance, and motivation that result in the retention of top performing professionalsInterviewing, Conflict management and resolution, Schedule ManagementProvides oversight and guidance to the staff and assists with orientation and training over multiple locationsMaintained clinical documentation in compliance with applicable regulatory agenciesDeposit DropsFacility Maintenance ManagementMonitored stocking areas to adjust volumes and storage requirements driven by production activityOversaw efficient receiving and inventory management to keep stock within optimal levels

Maintained and documented records related to patients’ conditions, multiphone system, administered injections, IVs, venipuncture, autoclave, splints, diagnostic imaging servicesRegistered patients, insurance verification, payment collection, multiphone systemPursued education and career development opportunities to stay up to date on new procedures and equipment

Processed, monitored and developed images for diagnosis – Worked with radiologists to evaluate examsDirected patients regarding proper position during proceduresOperated equipment by adjusting radiation exposure as per duration of treatments – Ensured that all safety measures and regulations are followed while carrying on with the diagnosticsOrganized examination room and ensured all equipment was availablePerformed front/back office clerical duties – Registered patients, operated pacscube, maintained and documented records related to patients’ conditions, Assisted/supervised students within our program with equipment and exams

Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectationsAssisted/supervised students within the Radiologic Technologist program with equipment and exams