Voice Of Customer Manager
Current
Jul 2021 - Present
AeroLeads people directory · profile
Kacey Graham Email & Phone Number
Voice of Customer Manager at Standards Australia
at
Standards Australia
2 phones found
area 141
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Voice of Customer Manager at Standards Australia
Location
Greater Sydney Area, Australia, Australia
Company size
Who is Kacey Graham? Overview
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Quick answer
Kacey Graham is listed as Voice of Customer Manager at Standards Australia at Standards Australia, a company with 344 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows phone signal with area code 141 and a matched LinkedIn profile for Kacey Graham.
Kacey Graham previously worked as Voice of Customer Manager at Standards Australia and Voice of Customer Analyst at Standards Australia. Kacey Graham holds Service Design from Academy Xi.
Company email context
Email format at Standards Australia
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Standards Australia
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Profile bio
About Kacey Graham
I am deeply committed to understanding the needs and preferences of our customers, and I believe that their insights are invaluable in driving business success. With a background in in customer-focused leadership and training, ranging from the corporate world through to the classroom, as well as proficiency in qualitative and quantitative research and analysis, I bring a unique blend of skills to the table, allowing me to effectively gather, analyse, and leverage customer feedback to inform strategic decision-making.Putting the customer first is not just a strategy – it's a way of life for me. I am dedicated to championing our customers and ensuring that their needs remain at the forefront of everything we do.In my role, I specialise in implementing robust Voice of Customer programs that enable us to capture, analyse, and act upon customer feedback effectively. By leveraging advanced tools and methodologies, I help translate customer insights into actionable strategies that drive business growth and enhance customer satisfaction.
Listed skills include Customer Experience, Leadership, Customer Service, Training, and 20 others.
Current workplace
Kacey Graham's current company
Company context helps verify the profile and gives searchers a useful next step.
Standards Australia
10 roles
Kacey Graham work experience
A career timeline built from the work history available for this profile.
Voice Of Customer Analyst
Apr 2021 - Jul 2021
Manager, Customer Advocacy
Jun 2019 - Apr 2021
Marketing Executive, Customer Advocacy
Nov 2018 - Jun 2019
Manager Customer Service
Managing a team of 6 staff within the call centre, I am also responsible for dealing with customer feedback and pain points as well as mapping potential solutions with key business stakeholders. Work collaboratively across teams and with external suppliers to improve processes affecting the customer experience. Based on recent survey results, 94% of.
Jun 2016 - Oct 2018
Customer Success Manager
Owner of the Customer Success initiatives and processes for the Asia Pacific region. Drive the building and execution of these programs to build trust and confidence of our customers, increase customer retention and revenue for SAP. The annual ‘SAP Listens’ survey allowed me to have meaningful conversations with customers to gain insight and understanding.
Aug 2013 - May 2014
New Accounts Project Leader
Lead and managed a group of temporary employees on a New Accounts data retrieval project with a strict deadline.Partner with a data management vendor to ensure seamless and consistent delivery and collection of 200 archive boxes daily.Proactive management of risks to prevent obstacles anticipated during this project.
Jul 2012 - Oct 2012
Learning Specialist/Training Facilitator
I won the company-wide innovation award for my hands-on contributions at every phase of the training process; from call taking, shadowing, calibration workshops and co-creation sessions with internal stakeholders.Improved process gap with the business’ intranet, developed and aligned material and integrated process updates into my training delivery, which.
Jan 2010 - Jul 2012
Business Travel Consultant
American Express Business Travel
Domestic and International service to Corporate Clients including Lendlease Corporation and EDS accounts.Domestic and International ticketing.Telephone and email enquiries.My Sabre and Galileo systems.Navigational Support.Invoice and Back Office enquiries.
Oct 2006 - Dec 2009
English Language Teacher
Board Of Education, Tamakawa, Fukushima Prefecture, Japan
My responsibilities included planning, preparing and delivering lessons, preparing teaching materials and cultural exchange via individual and group sessions.English language education to ten schools, ranging from kindergarten to high school.
Aug 2003 - Jan 2005
Team & coworkers
Colleagues at Standards Australia
Other employees you can reach at standards.org.au. View company contacts for 344 employees →
SL
Summer Lamont
Colleague at Standards Australia
Sydney, New South Wales, Australia, Australia
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AH
Andrew Harper
Colleague at Standards Australia
Greater Sydney Area, Australia
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AM
Ariella Mitchell
Colleague at Standards Australia
Greater Sydney Area, Australia
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VB
Vijay Balachandran
Colleague at Standards Australia
Brisbane, Queensland, Australia, Australia
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AM
Andrew Mckay
Colleague at Standards Australia
Greater Sydney Area, Australia
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CN
Chi Nam Si
Colleague at Standards Australia
Greater Sydney Area, Australia
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TS
Tonja Streithorst
Colleague at Standards Australia
Greater Sydney Area, Australia
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KS
Kylie S.
Colleague at Standards Australia
Australia, Australia
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DW
David Wotton
Colleague at Standards Australia
Canberra, Australian Capital Territory, Australia, Australia
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SM
Sarah Merson
Colleague at Standards Australia
Greater Sydney Area, Australia
View →
Summer Lamont
Colleague at Standards Australia
Sydney, New South Wales, Australia, Australia
View →
AH
Andrew Harper
Colleague at Standards Australia
Greater Sydney Area, Australia
View →
AM
Ariella Mitchell
Colleague at Standards Australia
Greater Sydney Area, Australia
View →
VB
Vijay Balachandran
Colleague at Standards Australia
Brisbane, Queensland, Australia, Australia
View →
AM
Andrew Mckay
Colleague at Standards Australia
Greater Sydney Area, Australia
View →
CN
Chi Nam Si
Colleague at Standards Australia
Greater Sydney Area, Australia
View →
TS
Tonja Streithorst
Colleague at Standards Australia
Greater Sydney Area, Australia
View →
KS
Kylie S.
Colleague at Standards Australia
Australia, Australia
View →
DW
David Wotton
Colleague at Standards Australia
Canberra, Australian Capital Territory, Australia, Australia
View →
SM
Sarah Merson
Colleague at Standards Australia
Greater Sydney Area, Australia
View →
5 education records
Kacey Graham education
Service Design
Neuro-Linguistic Programming (Nlp) Diploma, Communication, Personal Development And Psychotherapy, Distinction
E-Careers Australia
Diploma, International Tourism, High Distinction Achieved On All Subjects
International College Of Management Sydney
Graduate Certificate, Japanese Corporate Training
Bachelor Of Arts, Japanese Major
FAQ
Frequently asked questions about Kacey Graham
Quick answers generated from the profile data available on this page.
What company does Kacey Graham work for?
Kacey Graham works for Standards Australia.
What is Kacey Graham's role at Standards Australia?
Kacey Graham is listed as Voice of Customer Manager at Standards Australia at Standards Australia.
What is Kacey Graham's phone number?
AeroLeads has found 2 phone signal(s) with area code 141 for Kacey Graham at Standards Australia.
Where is Kacey Graham based?
Kacey Graham is based in Greater Sydney Area, Australia, Australia while working with Standards Australia.
What companies has Kacey Graham worked for?
Kacey Graham has worked for Standards Australia, News Corp Australia, Adrenaline.Com.Au, Sap, and American Express.
Who are Kacey Graham's colleagues at Standards Australia?
Kacey Graham's colleagues at Standards Australia include Summer Lamont, Andrew Harper, Ariella Mitchell, Vijay Balachandran, and Andrew Mckay.
How can I contact Kacey Graham?
You can use AeroLeads to view verified contact signals for Kacey Graham at Standards Australia, including work email, phone, and LinkedIn data when available.
What schools did Kacey Graham attend?
Kacey Graham holds Service Design from Academy Xi.
What skills is Kacey Graham known for?
Kacey Graham is listed with skills including Customer Experience, Leadership, Customer Service, Training, Management, Project Management, Training Delivery, and Employee Training.
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