Kacey Rae Hendricks Email & Phone Number

• Manage the conversion of new clients to Paycor software solution by working effectively with a wide range of internal and external stakeholders• Ensure that projects remain on schedule and within scope and budget and prepare and deliver change requests when appropriate• Effectively analyze and develop mitigation plans for any significant potential risks• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building• Ensure that customer business objectives are well understood by the project team• Ensure that customer requirements are defined clearly and system will meet their needs• Serve as the initial point of contact for any client escalations and schedule and lead regular meetings• Record and communicate implementation progress in project management software• Maintain an implementation issues log with tasks, completion dates and ownership; distribute log on a regularly internal and external stakeholders• Train new users on Paycor system and procedures as a supplement to other training resources• Troubleshoot hardware and software system problems for clients and escalate to technical support when needed• Responsible for raising concerns quickly to internal stakeholders and escalate when necessary• Provide technical expertise to support the sales team as needed• Perform assigned responsibilities relating to client service, such as lost account management, late night rotation, and proactive/reactive client calls• Timely follow up and communication with sales and department management regarding status of accounts

Suffolk, Virginia, United States

• Assume day to day responsibility for "activating" new customers and serve as the primary point of contact until a customer is live with Paycor Recruiting• Engage with customers in a meaningful way by being the 'face' of Paycor Recruiting, by understanding customer needs and making suggestions on best practices • Manage initial kick off calls with new clients, accurately capture and discuss customer requirements and configure Paycor Recruiting accordingly• Work with customers to determine the best solution for implementing integrated careers pages and online applications• Get customers live on Paycor Recruiting as quickly as possible while ensuring the highest level of customer happiness• Ensure a smooth transition after go-live to the Customer Success team

Remote

• Establish long-term career plans with clients, including setting goals and creating action plans to reach those goals• Share job search strategies and provide instruction on how to write resumes and cover letters, in addition to coaching through the mock interview process• Develop individualized plans for career advancement based on the client’s interests, skills, and career values• Assess the client’s current skill set, interests, personality type, values, and motivations in order to determine ideal career choices• Maintain contact with clients throughout the duration of the coaching relationship to ensure that progress is being made towards goals• Consult with companies on the significance of employee retention, career development, and upward mobility

Norfolk, Virginia Area

• Served as the liaison for CDS in the Strome College of Business and Batten College of Engineering and Technology, which includes meeting with students in-person and remotely to support their internship and career development and goals• Oversaw and assessed the effectiveness of experiential learning across six colleges at ODU and create reports to show success and accomplishments• Planned and implemented recruitment programs and events that connect students/alumni with each other and with employers, such as career fairs, the co-op & internship fair, information sessions, employer site visits, etc.• Networked and established meaningful relationships with faculty, students, and alumni to meet the needs of all groups• Built and maintained intentional relationships with employers and companies locally and nationally to support both student and company hiring needs• Managed Parker Dewey and Handshake for ODU students, alumni, and employers at ODU, which includes training, marketing, and implementation• Developed and facilitated CDS classroom integration, which includes career development assignments and workshops embedded into the curriculum• Developed relevant content for workshops and presentations to assist students in resume building, interview preparation, the internship/job search, graduate school preparation, and LinkedIn • Supervised professional staff, a graduate assistant, practicum students, and student employees • Served on the CDS leadership team that oversees strategic planning for the office and staff, in addition to serving on university committees, including: SCHEV Grant Experiential Learning Task Force and High Impact Practices Council

Athens, Ohio

• Shared responsibilities between the Career and Leadership Development Center and the College of Arts & Sciences• Built relationships with employers to provide both full-time employment and internship opportunities for Arts & Sciences students and alumni• Provided at minimum 15 career coaching, leadership coaching, and mock interview appointments weekly to students and alumni• Served on the Employer Relations team that plans and implements networking events, such as the Career and Internship Fair and Graduate School Fair, and maintained relationships with employers utilizing the Handshake system• Developed and conducted workshops, class presentations, and similar programs for Arts & Sciences students that in total reached over 1,000 students in the 2018-2019 academic year• Designed and distributed reports on student engagement in the Career and Leadership Development Center• Plan and execute the College of Arts and Sciences Career and Networking Week, which offered over ten events and reached over 500 students, faculty, and alumni• Hired, trained, and supervised an undergraduate federal work study student and a practicum student• Presented and trained career services professionals around the country on the Brain Based Career Development model, a career theory developed through the Career and Leadership Development Center• Represented the Career and Leadership Development Center and the College of Arts and Sciences on various committees, including the Freedom of Expression Committee, Leadership Gala Award Committee, inteG.R.E.A.T. Ohio Symposium Committee, Division of Student Affairs Homecoming Committee, and the Professional Advising Team

Oxford, Mississippi

• Designed, coordinated, and implemented leadership development initiatives and programs, including: UM Women L.E.A.D. (Leadership, Empowerment, Achievement, and Development), Rebel Readers – Leadership Book Club, PULSE Leadership Conference, MPower summer leadership program, Leaders in Action – Housing Community, and the Leadership Development Workshop Series• Managed the annual registration process for Registered Student Organizations and student event registration through the use of OrgSync• Revised and created university policies for student organizations, free speech, and voter registration• Planned and implemented orientation and on-going training for organization student leaders and advisors• Coordinated and implemented service days, including the 9/11 Day of Service and Remembrance, Adopt a Basket, MLK Jr. Day, and National Volunteer Week• Created and chaired the Leadership Advisory Council and Student Organization Advisory Committee• Coordinated leadership, involvement, and civic engagements awards and recognition programs• Responded to crisis situations as a member of the university’s crisis response team• Established, co-chaired, and trained members of the Demonstration and Assembly Response Team• Maintained portions of the Office of the Dean of Students website as well as the social media outlets• Completed assessments and evaluations for leadership programs and student learning• Created and submitted monthly and annual reports• Supervised two higher education Graduate Assistants, two Practicum Graduate Students, and one undergraduate PR Intern• Represented the Office of the Dean of Students on various committees and task forces, including the Mississippi Outreach to Scholastic Talent committee, Transfer Student Transition Support and Engagement task force, Game Day/Tailgating Committee, Core Values Committee, and the Council on Community Engagement

Oxford, Ms

• Assisted new students in making a successful transition to university life, both inside and outside of the classroom• Fostered a sense of belonging and promoted engagement in the academic and extracurricular life of the university• Met individually with each student at least twice a semester• Coordinated and implemented leadership development activities for students to better understand their personal leadership style• Assisted students in developing college-level study skills as well as academic and career goals. • Encouraged active participation and open discussion on relevant topics• Instructed a three times a week course covering the following topics: campus involvement, study tips, learning styles, campus resources, major and career exploration, money and time management, relationship building, healthy lifestyles, and diversity

Huntsville, Al

• Planned and implemented campus-wide programs, such as the University’s Week of Welcome, Spring Week of Welcome, Homecoming, Family Weekend, Student Leadership Conference, and the annual Student Leaders Awards Ceremony• Developed and advised multiple student leadership programs, including Aspire (first-year), Empower (second-year), Impact (third-year), and Lead (fourth-year)• Founded a peer mentoring program in collaboration with University Housing to support incoming students residing on-campus in the leadership community• Advised and counseled students on their leadership development and academic success, including the leadership programs and the executive board of the National Society of Leadership and Success• Supervised student Week of Welcome Leaders and student workers in the Student Life Office• Maintained the leadership and special events portion of the University’s website as well as the social media websites for these Student Life events and programs• Represented the Student Life office on various committees and task forces, including the Garrett Lee Smith Suicide Prevention Grant Task Force, Safe Zone program, Study Abroad Task Force, and the University’s Strategic Planning Task Force• Completed assessments and evaluations for large scale programming and leadership programs to gauge the success of the programs as well as the student’s satisfaction

Huntsville, Al

• Advised nineteen students selected to serve on the Volunteer Chargers Council• Planned and executed the Helping Hands for Huntsville event, weekly volunteer opportunities, and our Alternative Fall and Spring Breaks

Huntsville, Al

• Assisted new students in making a successful transition to university life, both inside and outside of the classroom• Fostered a sense of belonging and promote engagement in the academic and extracurricular life of the university• Assisted students in developing college-level study skills as well as academic and career goals • Encouraged active participation and open discussion on relevant topics, including: campus involvement, study tips, learning styles, campus resources, major and career exploration, money and time management, relationship building, healthy lifestyles, and diversity

Kent, Oh

• Created and updated the website for the Higher Education Administration and Student Personnel program program• Participated in social networking sites for program marketing and communication• Assisted in the planning of Graduate Assistant Interview Day and Orientation through communication with employers, agenda planning, and preparation of materials• Completed research on higher education law

Kent, Oh

• Coordinated the logistics for the Student Success Series workshops• Assisted with the evaluation of the Student Success Series• Promoted the Student Success Series through faculty, staff, and campus departments • Planned, promoted, trained, and presented the Save My Semester Workshops and actively and creatively marketed and recruited future Destination Kent State leaders

Kent, Oh

• Developed and presented a Welcome Weekend presentation for first year students • Assisted in the creation of a leadership manual to be used as a resource for student leaders• Planned the office’s annual Fall Leadership Conference as well as presented at the conference • Served as a resource at the Destination Kent State (orientation) weekly resource fair

Kent, Oh

• Assisted with managing the Academic STARS program by coordinating educational programs as well as tracking their required study hours for the program’s students• Recruited and interviewed students applying for involvement in the Academic STARS program• Updated and created documents for the Kupita/Tansicious orientation program, coordinated events for the various history months, and participated in the Soup and Substance Dialogue Series

Rootstown, Oh

• Guided student organizations in creating and updating bylaws, voting procedures, fundraising projects, and other activities• Served as a resource to students with questions about NEOUCOM (now NEOMED) policies and procedures• Manage the student organization registration process • Assisted with the planning and implementation of student leadership training activities and the various student induction/transition ceremonies and prepared and updated office-related reports

Indiana, Pa

• Assisted in clerical work, prepared advising folders, stuffed and labeled information packets, scored testing, prepared reports, coordinated testing, managed a series of workshops, and assisted in the summer parent orientation

Indiana, Pa

• Assisted in the management of the office, conducted intake interviews, kept statistics for office, prepared reports, participated in preparation and presentation of outreach programs, advised students, and distributed vocational assessments

• Oriented students, distributed and proctored placement testing, assisted in curriculum advisement, facilitated workshops, assisted in course registration for incoming freshman, transfer, and regional campus students, oriented parents, and worked as a summer resident assistant

Master Of Education (M.Ed.), Higher Education Administration And Student Personnel

Activities and Societies: American College Personnel Association, Association of Fraternity/Sorority Advisors, Graduate Association.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Alpha Sigma Tau, Educational Psychology Organization, German Club, Phi Eta Sigma, Sigma Alpha Lambda