Acts as personal advocate for patients - both in-office, online, and over the phone - by assisting in prescription requests, prior authorizations for medications and procedures, appointment bookings, feedback cases, researching providers for patients, creating referrals, investigating billing cases, and interpreting insurance information for patients.Maintains customer care standards while adhering to HIPAA and office maintenance expectations.Communicates effectively on a daily basis with patients, providers, insurance, laboratories, and pharmacies.Handles heavy call volume through Ringcentral while maintaining high quality customer service and adhering to HIPAA.

Assists the House Supervisor in assigning beds to patients in ED and other units to appropriate level-of-care within hospital while maintaining detailed electronic records of admissions for future improved workflow. Coordinates daily staffing of departments including replacement of personnel due to earned time off, leave of absence, personal time off, compassionate leave plus extra needs of each individual department.Processes all requests for time off, including ETO, LOA, PTO, ESL, etc.Ensures the Staffing and Payroll Office staff adhere to all union agreements.Other duties include: researching staffing schedule concerns, assuring time is appropriately recorded on schedule, and participating in related special projects.

Prepared fruits and vegetables mixes and/or platters while strictly adhering to correct food-handling guidelines and correct handling of organic products.Responsible for managing, tracking, recording, and restocking inventory and supplies.

Received perfect scores on numerous secret shopper evaluations.Greeted all customers with friendly, personalized, and efficient service.Proficiently operated a POS system to process transactions. Responsible for managing, tracking, and organizing inventory.Maintained knowledge of all menu items and ingredients used in order to offer food recommendations/adjustments based on customers wants and/or health restrictions.Answered telephone in a courteous and friendly manner including appropriately handling customer feedback and filling customer delivery/take out orders.

Troubleshot IT issues on a regular basis.Assisted students with learning software for educational purposes and music production while offering educational assistance.Supervised lab activities and proper use of computer/musical equipment while maintaining cleanliness and proper working condition of both the lab and of its equipment.