Kachaporn J. Email & Phone Number

Bangkok City, Thailand

• Responsibilities:
• Collaborate with clients to assess business needs, develop tailored solutions, and estimate project scope.
• Lead requirements gathering, solution design, and user adoption for successful project implementation.
• Create comprehensive functional design documents and conduct UAT sessions to ensure deliverables meet client expectations.
• Provide post-implementation support, including incident management and problem resolution, to maintain system stability and optimize performance.
• Mentor and guide analyst team members to enhance their skills and project contributions.Customer (FMCG)Problem Statement: Our customers in the FMCG sector faced significant inefficiencies due to manual efforts to match.

• Responsibilities: (Project Manager)
• Leading and coaching a group for initiate an SAP RPA team.
• Prepare a learning plan related to SAP RPA for new joiners and plan a timeline for the release services for SAP RPA (Process Automation, Form, Workflow, OCR).
• Provide monthly progress updates on the SAP RPA project and report the current status of team to the management team.
• Provide consulting service and designing development solution to customers.
• Act as a project manager to develop a work plan, manage resources, work scope, quality, risks and issues for each of project and report to the management team.Responsibilities: (RPA Developer | SAP RPA)

• Responsibilities: (Project Manager)
• Act as project manager to develop a work plan, coordinate, and ensure all project tasks have been executed.
• Apply project management best practices for plan,scope, schedule, risks and change control.
• Communicate effectively with project sponsors, steering committee, business stakeholders, subject matter experts, and IT teams to achieve practical outcomes
• Involve stakeholders to gather requirements and obtain confirmation from the process owner.
• Estimate the number of project man-days and develop the project plan for the customer.

• Analyze in-depth processes to determine the feasibility of RPA.
• Working as support that perform incident / issue investigation.
• Rectifies the defect of process issue faced by the End User.
• Perform issue troubleshooting to help prevent unnecessary incidents and provide pertinent details when incidents are indeed raised.
• Provide a cause of error and solution in SLA.
• Provide consulting service and designing development solution to customers.

Bangkok Metropolitan Area, Thailand

• Participate and collaborate with the users, business analyst, and quality assurance/quality control analyst in the gathering of user requirements and specifications Performed standard and customized configuration.
• Understand the requirements from provided functional designs and transform these requirements into the technical designs.
• Close communication with functional teams /designers and build professional relationships with clients.
• Perform ABAP programming, testing and debugging based on incident (ALV Report/SAPscripts/Smartforms/ Adobe Form/BAPIs/ BADIs/User Exits/Query).
• Conduct incident and problem analysis, data gathering, investigation and resolution of issues, and provide technical consultancy, assistance and support.
• Deliver the required systems/applications/solutions on time and based on agreed budget and specifications.

Thailand

I have participated in an internship program at Deloitte Thailand in position IT Officer during June to August 2017. I have assigned to set-up and reimage of desktops and support the user at the helpdesk.

Bangkok Metropolitan Area, Thailand

Take care of children in the KidZania by I am a Supervisor to make interactive with kids’ city combining inspiration, fun, and learning through realistic role-play.

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Activities and Societies: - MUICT Open House Staff - Participated in Salaya tour staff - Participated in MUICT Stand Cheer - Participated.

High School, Mathematics-Art

Activities and Societies: Designer of Assumption College stand cheer (Jaturamitr & Scout day); Environment Camp; Aerodynamic Staff for.