Reviews 50-65 claims a month for quality and accuracy, assists several departments within the National Property Building with coaching and development for adjusters and helps improve overall department performance Selected by supervisors to make approvals, help develop team members and complete supervisors' daily tasks while they are away.Partners with the training department to lead and participate in projects for the Efficiency Core department such as lightning refreshers, symbility training, new hire training and job aids.Works with Foremost employees on integration into the company using Farmers and Foremost Hiring practices.Continue to work on Employee Engagement Team to recognize when members exceed expectations and work to improve themselves or others in areas outside their normal job tasks.

Class mentor for May 2011 National Property Efficiency Core New Hires. Selected as National Property Center department Ambassador.Top performer in file quality, efficiency and customer service.Nominated to be a member of the Employee Engagement Committee and worked with Rewards and Recognition team.Developed the Super 7 and Terrific 10 programs to recognize adjusters that go beyond what is asked of them. Have Worked as a mentor to incoming employees and my team.Recognized by company with the Customer Service Award in 2010 and 2011

Created and maintained schedule for all employees and delegated daily tasks for all office employees.Conducted meetings with clients, drafted and filed legal documents such as bankruptcy cases, motions and orders, completed legal research and projects to assist attorney and corresponded with other attorneys, legal aides and creditors to work on obtaining the information needed on cases and working towards resolution for our clients. Created new marketing products to increase firm recognition.

Shadowed Attorney to learn more about law in general and how the proceedings work. Attended court and client meetings. Organized client documents and files for efficiency.Contacted clients for case updates.

Worked in a fast paced, problem solving environment to assist customers and other employees. Often had to work with other branches to try and meet the needs of our customers and find the best result for everyone. Developed practical methods to increase customer service for the branch.Worked on several community service projects.