Kaci Koch Email and Phone Number

- Assists marine mammal staff in the overall daily care of the dolphins and otters- Performs proper animal diet preparation- Keeps support areas clean, organized, and safe- Completes educational animal training lecture series- Builds knowledge of operant conditioning and aids staff in behavioral training of the dolphins and otters- Designs, implements, and evaluates environmental enrichment under guidance of staff- Supports interactive programs and educational presentations through formal and informal public speaking opportunities- Ensures guest satisfaction by delivering exceptional customer service- Complies with all standard operating procedures (SOPs) pertaining to daily operations and safety- Promotes conservation, animal welfare, and good stewardship in daily tasks- Undertakes special projects as assigned by manager(s)

- Know educate, and sell to customers on various species of freshwater and saltwater fish, as well as related products - Maintain a clean and friendly environment where customer service is highly valued - Perform chores to maintain good husbandry and environments of fish