Kacie Schrader Email & Phone Number

Buffalo, Ny, Us

Buffalo, New York, United States

Manager of Customer Onboarding: Ensures a smooth and efficient transition for new customers by overseeing the implementation of VoIP services, coordinating with different departments, providing training, and addressing customer concerns both during and after the onboarding process. This role involves strategic planning to enhance customer experience and drive long-term satisfaction and retention.Manager of Customer Support: Oversee the customer service team, manage the support ticket… Show more Manager of Customer Onboarding: Ensures a smooth and efficient transition for new customers by overseeing the implementation of VoIP services, coordinating with different departments, providing training, and addressing customer concerns both during and after the onboarding process. This role involves strategic planning to enhance customer experience and drive long-term satisfaction and retention.Manager of Customer Support: Oversee the customer service team, manage the support ticket system, implement the best practices for customer communication, and continuously improve support processes. Train support staff, analyze customer feedback, and collaborate with other departments to enhance overall service quality and customer satisfaction.-Oversee seamless integration of new clients for our VoIP services -Collaborate with cross-functional teams to implement efficient onboarding processes. -Troubleshoot technical issues and provide exceptional support during the onboarding phase -Analyze onboarding metrics and identify areas for improvement. -Lead a team dedicated to delivering excellent customer experiences during the transition to our VoIP services-Supervise and lead the customer support team -Ensure timely and effective resolution of customer queries and technical issues -Implement and refine customer support processes to enhance efficiency and effectiveness. -Focus on enhancing customer satisfaction and loyalty through excellent support service. Show less

Ensure a smooth transition for clients as they adopt VoIP technology for their communication needs. This involves coordinating with various teams within the company, such as sales, customer support, and technical support, to ensure that all aspects of the onboarding process are handled effectively. Key responsibilities include creating onboarding plans, managing timelines and milestones, coordinating training sessions for clients, addressing any technical issues or concerns, and ensuring that… Show more Ensure a smooth transition for clients as they adopt VoIP technology for their communication needs. This involves coordinating with various teams within the company, such as sales, customer support, and technical support, to ensure that all aspects of the onboarding process are handled effectively. Key responsibilities include creating onboarding plans, managing timelines and milestones, coordinating training sessions for clients, addressing any technical issues or concerns, and ensuring that clients are satisfied with the onboarding experience. The project manager of onboarding plays a crucial role in helping clients successfully integrate VoIP services into their operations while ensuring a positive experience from start to finish.-Develop and implement strategies for efficient and seamless customer onboarding -Act as a liaison between the company and client admins, providing clear communication on onboarding timelines, requirements, and progress. -Identify areas for improvement in onboarding processes and implement enhancements to optimize the overall customer experience -Training provided at the administration and user level to companies ranging from 25 - 400 employees. -Individually solicited over 60 5-star Google reviews for outstanding service -Drove renewal process and customer retention efforts Show less

Became proficient within the world of cloud communication by working with customers during the final stage of the Hover Networks onboarding process. Demonstrated product suite and provided support to new/existing customers. -Responsible for organizing final onboarding details prior to installation. -Conducted In-person training for the utilization and implementation of new phone systems for companies with 400+ employees. -Maintained client partnership post cutover. -Diagnose and… Show more Became proficient within the world of cloud communication by working with customers during the final stage of the Hover Networks onboarding process. Demonstrated product suite and provided support to new/existing customers. -Responsible for organizing final onboarding details prior to installation. -Conducted In-person training for the utilization and implementation of new phone systems for companies with 400+ employees. -Maintained client partnership post cutover. -Diagnose and resolve problems with customer VoIP phone systems and equipment. -Developed exceptional customer service management skills. -Led customer review/retention campaign. -Managed accounts receivable for 1200 + customers. Show less

Buffalo/Niagara, New York Area

•Work Closely with Territory Sales Manager to ensure that sales goals are being met.•Verify data and order information accuracy and review discrepancies in data and correcting per special customer requirements•Vendor management - Establish and formalize the vendor relationship to create mutually beneficial partnerships•Work Closely with purchasing and shipping department to ensure shipments are correct and on time.•Provide follow up and attend weekly meetings to discuss Quotes… Show more •Work Closely with Territory Sales Manager to ensure that sales goals are being met.•Verify data and order information accuracy and review discrepancies in data and correcting per special customer requirements•Vendor management - Establish and formalize the vendor relationship to create mutually beneficial partnerships•Work Closely with purchasing and shipping department to ensure shipments are correct and on time.•Provide follow up and attend weekly meetings to discuss Quotes in Process, Open Orders, any issues needing to be discussed•Ensure the timely and successful delivery of our solutions per a customer’s needs and objectives•Work closely with Domestic and Global Manufacturers to ensure items being ordered are accurate•Enter Purchase Orders including the accuracy of delivery dates, ship mode and pricing•Assist with high severity requests or issue escalations as needed •Work Closely with Quality Manager to assess and make improvements on any quality issues that come up•Establish and formalize the Supplier and Client relationship to create mutually beneficial partnerships•Manage, complete and direct traffic of new inquiries and orders received from customer to members across the company•Play a vital company role in managing over 300 quotes in the internal data system. Including following up with customers on previous completed inquiries. Show less

Buffalo/Niagara, New York Area

-Administer Purchase Orders and Change Orders to vendors and subcontractors -Verify data and order information accuracy-Established and maintained the project documentation library, reconciled accounts and prepared accounting reports.-Work closely with Project Manager and Construction Vice President to update the construction calendar with weekly site meetings and subcontractor time slots-Customer Service and telephone marketing-Manage accuracy of vendor’s and… Show more -Administer Purchase Orders and Change Orders to vendors and subcontractors -Verify data and order information accuracy-Established and maintained the project documentation library, reconciled accounts and prepared accounting reports.-Work closely with Project Manager and Construction Vice President to update the construction calendar with weekly site meetings and subcontractor time slots-Customer Service and telephone marketing-Manage accuracy of vendor’s and subcontractor’s insurance-Reconcile accounts and prepare accounting reports and facts -Perform payroll processing-Communicated with clients to resolve outstanding payments and accounting issues.-Record and oversee incoming invoices and complete bank reconciliations Show less

West Seneca, Ny

•Perform financial services for various types of clients •Prepare and maintain client records•Execute online stock trading•Client Customer Service•Administer payroll processes for employees•Build and maintain Social Media outlets •Utilize business applications for corporate and marketing materials

Boulevard Mall, Buffalo, Ny

• Manage sales and customer experience relationships

Bachelor’S Degree, Economics, 3.56Gpa Cum Laude

Activities and Societies: Buffalo State Cheerleading and Buffalo State Rugby

Bachelor’S Degree, Business Administration And Management, General, 3.56 Gpa, Cum Laude

High School

Activities and Societies: Honors Diploma, French Honor Society