Kacie Mathison Email & Phone Number

Center City, Mn

- Develop and Execute the Publishing Technology Roadmap by preparing business cases, budgets, schedule, scope and process documentation- Oversee all Publishing project management activities- Effectively manage a team of 5 employees- Manage capital investment activities- Identify, outline, schedule, and implement identified system improvements to increase efficiency and customer satisfaction- Develop strategies to increase customer satisfaction - Oversee all technical support and customer on boarding for Publishing digital systems- Identify and resolve issues with back-end systems and interfaces- Serve as Oracle Superuser for Purchasing, Inventory, and Subscriptons modules, and as an expert in Advanced Pricing and Customer Service modules- Own physical product procurement, support, and warehouse functions

- Manage the operations and customer support for Hazelden Publishing’s electronic products and services, including eBooks, Apps, Hazelden OnDemand, the Olweus Bullying Prevention Program, LMS courses, and MyStudentBody. - Oversee warehouse operations for over 3,000 products. Work with staff to ensure warehouse remains operational, troubleshoot issues, reduce product backorders, and ensure order processing is completed in a timely manner. - Partner with various teams to implement lean process improvements to realize efficiencies and cost savings for both internal staff and external customers. - Ensure customers are adequately trained on digital systems and are satisfied with their subscription.- Coordinate with technical and legal staff to implement system improvements to ensure customer subscriptions automatically renew.- Work with dozens of partner companies to ensure digital websites stay in good operational order, products are printed in a timely manner, and products and services are competitively priced.- Chair the nation-wide Employer of Choice Team, which is responsible for reviewing, analyzing, and implementing new opportunities to increase Employee Satisfaction and Engagement. - Utilize Oracle eBusiness Suite on a daily basis, with experience in Purchasing Super User, Inventory Manager, Customer Service Manager, Advanced Pricing, PO Receiver, XXEIS, and Discoverer.

As the Marketing Coordinator at Hazelden Betty Ford Foundation, my main focus was to promote Hazelden Publishing resources via print and social media campaigns. I worked with both business to business and business to consumer marketing channels to promote the organization's products and services to schools, treatment centers, prisons, community centers, and more. I also gained experience in designing web pages for a variety of different Hazelden resources, writing direct mail pieces, and developing content for the website.

Hired as a summer intern in the Corporate Marketing department to handle special projects, but due to strong performance, was invited to stay on into the fall. Assignments consisted of project management, marketing communications, and developing sales and marketing collateral. · Was the lead project manager in working with the medical director of a very large Minneapolis hospital to define requirements and refine content for community benefit educational materials for consumers and professionals on the disease of addiction· Responsible for conducting an audit on consumer materials to better position Hazelden to prospective clients and families. Was the lead project manager in revising consumer materials for Hazelden which included managing the implementation of the consumer materials and making recommendations and charts on training and operational changes. This project spanned several months and required working with Hazelden’s clinical team, creative services team and executive directors.· Collaborated with the clinical and creative team to write Web content and develop new sales brochures for Hazelden’s Women’s Recovery Center, which had previously received minimal marketing support· Oversaw the design of Web pages and navigation to provide better online exposure for the Women’s Recovery center· Made significant contributions to overhauling Hazelden’s Intranet reference tool used by clinical phone representatives. Prior to this project, the system was rarely used because of outdated and difficult to access information. This large and complex project was completed under deadline and received much positive feedback.

· Developed and wrote all content for marketing related materials· Provided input on content and design for all marketing materials· Worked with marketing designer from conception to final stage to develop all direct mail marketing materials