Kaci Sokol Email & Phone Number

• Support the onboarding process of up to 500 new hires, rehires and transfer per week. • Collaborate with various teams to improve the IT onboarding experience and implement new improved processes. • Facilitate the creation of an IT onboarding microsite resource center to be used by managers across the company.• Resolve up to 40 escalations in a week for a variety of access issues impacting patient care.

San Diego, California, United States

• Facilitate onboarding onto Adit Platform by configuring the application for client specific dental practices. • Manage over 30 different accounts at once to ensure adoption of the product. • Respond to upwards of 30 tickets per day while assisting clients on various calls while troubleshooting issues.• Coordinated kickoff calls and installation meetings with the enablement team for continued customer engagement.

• Collaborate with tech, sales and stakeholders to develop professional presentations for potential clients.• Instruct 500+ students enrolled in 15 different courses; subjects include all fields of study under the social studies umbrella i.e., history, economics, geography.• Build online resource guides to maximize course effectiveness, grades improved 3%.• Maintain positive relationship with clients by providing effective training and solutions. • Onboard new students and advisors to education system and software.• Support individualized study, create a safe and engaging digital learning culture. • Administer assessments to monitor students’ performance and provide coaching.• Maintain SLAs for various districts and programs across the country while working in an asynchronous and virtual environment.

Youngwood, Pennsylvania, United States

o Provided administrative support for the Vice President and 12 direct reports.o Acted as point person for the 70-person division in the absence of the Vice President.o Resolved 150 student account issues.o Collaborated with staff on compliant COVID-19 tracking for 4,800+ students.o Promoted a positive work environment by compiling a weekly list of wins and shoutouts as well as creating activities to boost morale.o Assist in the preparation of commencement for the college. o Prepare various regularly scheduled reports such as pay roll, time off, and expenditures. o Assisted with the drafting of various policies for different organizations and articulation agreements with different colleges.

Animal Kingdom Lodge - Orlando, Florida

o Managed 15 associates and all aspects of the store to provide a positive experience for 2M+ guests annually.o Fostered an environment of inclusivity and teamwork. o Resolved 2,600 customer complaints yearly. o Identified and fixed barriers to superior customer service.o Trained new cast members, created training guides.o Reorganize the stock room of more than 10,000 items to make operations more efficient.o Maintain a daily record log to ensure all guest matters are handled quickly and efficiently.

Herminie, Pennsylvania, United States

o Perform instruction provided by teachers or administration.o Incorporate various classroom management strategies for the class to run efficiently.o Work in a variety of different classrooms at the middle school and high school level. o Occasionally manage up to 9 classes at once.

North Huntingdon, Pennsylvania, United States

Latrobe, Pennsylvania, United States

o Work one-on-one with at risk youth and adolescents from a variety of backgrounds.o De-escalate any negative situation that may arise.o Provide multiple coping strategies for clients with varied needso Complete detailed and accurate logs pertaining to clients’ day for legal records.

Belle Vernon Area High School

Spiegel Grove, Fremont, Ohio

As an intern at the Rutherford B. Hayes Center, I completed a wide range of tasks in a museum environment. I inventoried the entire Hayes Home, the home of President Rutherford B. Hayes and his descendants. Throughout the inventorying process, I also was taught how to catalog items and use the Past Perfect program. While not inventorying, I also helped out in several other areas of the museum. I helped at Grove Fest, one of the museum's largest fundraising events. There I assisted during the planning and set-up, I helped out during the actual event, and I assisted during the clean-up. I also was taught how to plan exhibits, and taught various skills (such as mounting information on boards for the public to read) in the process.

California, Pennsylvania

As a note taker, it was my job to provide clear succinct notes for another student. During class, I would write out my own notes and then following class, I would use Microsoft Word to put them into a document so it was even easier for the student to read! In order to be a note taker I also had to be prompt, getting the notes to my assigned student in less than 24 hours. This job was run by the Office of Students with Disabilities.

Johnson Hall California University Of Pennsylvania

As a Front Desk Assistant, it was my job to keep a log of everyone who came into the building who was not a resident. I also had to be knowledgeable about emergency procedures should any events arise while I was working.

Bell Vernon, Pennsylvania

During my time as a Team Member, I had to not only have a knowledge of products that were available in the store at any given time, but I had to know what they could be used for. As it was a craft store, there was a constant flow of ideas being brought into the store and it was my job to help those ideas come to fruition. I also was trained to measure and cut various types of fabric.

Herminie, Pennsylvania, United States

Greensburg, Pennsylvania

While at American Eagle I was trained to use a cash register. I had to keep updating my knowledge of the weekly sales and new products that came into the store. It was also my job to make customers have an enjoyable and satisfying experience in the store.

West Newton, Pennsylvania, United States

Manage and wait on tables, provide exemplary customer service, use a point of sale system, train incoming servers, de-escalate and handle negative situations, handle up to $2000 a night on hand.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Arts (B.A.) And Bachelor Of Science In Education (B.S.Ed.), History And Secondary Social Studies Education With A Minor In Psychology

Activities and Societies: Member of Alpha Lambda Delta, National Honor Society for First Year Students Member of Kappa Delta Pi.

High School Diploma

Activities and Societies: Four years of Varsity Cheerleading, three years as an All-American Cheerleader, one year as captain, four years.