Kaci Wheeler Email & Phone Number

Claremore, Ok, Us

Tulsa Metropolitan Area

Tulsa, Ok

MANAGEMENT AND LEADERSHIP - Led and managed the project management (PM) team- Trained the PMs to be both technically efficient and effective in managing projects as well as understanding, focusing and tracking client outcomes to the production team as defined by the account and business development teams- Assisted with leadership in further defining project management practices and standard operating procedures- Created and rolled out operational processes surrounding standardization of hours by project/department/task, tracking of hours and project management- Facilitated changes and necessary updates to operational and PM software in conjunction with other directors- Led the efforts of delegating production resources for client and internal projects in conjunction with department heads- Set, tracked and evaluated the progress of department and individual operations team goals- Performed PM duties on larger/complex/strategic projects where necessarySTRATEGIC DEVELOPMENT - Led the charge in updating outdated and new SOPs and processes in conjunction with correlating department heads- Worked with leadership to identify and track operational KPIs tied to productivity, project hours and overall company profitability- Assisted leadership in forecasting resources based on company projections

Tulsa, Oklahoma, United States

MANAGEMENT AND LEADERSHIP - Collaborated with digital team members to define objectives and developed approaches to solving challenges.- Assisted with presentations for leaders and others to influence the direction and assist with organizational change management for digital needs- Managed the digital teams (social, search and digital advertising) to ensure collaboration and growth- Manage project management team to ensure projects are on time, on budget and on strategy.STRATEGIC DEVELOPMENT - Helped clients understand, envision and articulate ‘digital’ as a business strategy aligned with their business goals- Thought leader to both clients and internal team to ensure a consistent digital experience across campaigns- Contributed to competitive analysis and identifed gaps and opportunities in the marketplace for clients- Collaborated with the various teams to develop digital strategies to drive consumer action and contribute to the bottom line- Partnered with client to understand goals and KPIs and led the team to meet and exceed ROI for the clients

- Evaluated and updated the companies’ sales process and implemented a new, more efficient process.- Oversaw the web development team and the app development team.- Led the design, development and launch of a new corporate website for The Allaso Group.- Facilitated weekly team meetings to ensure projects are being completed on time, any issues are being dealt with in a timely manner and bringing the companies’ departments together to continue working towards the common goals.- Instigated the build of a proprietary CRM for the specific needs of our sister companies.

MANAGEMENT AND LEADERSHIP - Evaluated and updated the companies’ sales process and implemented a new, more efficient process.- Oversaw two development teams: website development and app development- Facilitated weekly team meetings to ensure projects are being completed on time, any issues are being dealt with in a timely manner and bringing the companies’ departments together to continue working towards the common goals.STRATEGIC DEVELOPMENT -Wrote RFP responses for government agency projects at a state and national level. Acted as the project manager on these strategic accounts.- Developed an internal app for employees to submit leads, access resources, email materials to interested parties and submit documentation for monthly reporting.- Designed the structure and organization of a custom-built LMS system. Since inception of the LMS in early Fall 2022, it now houses over 20 courses for 2 different programs. It is utilized by Kentucky State Police for annual CE training for their officers. Oklahoma Highway Patrol also utilizes this tool for their officers.- Instigated the build of a proprietary CRM for the specific needs of our sister companies.

MANAGEMENT AND LEADERSHIP - Oversaw two development teams. One team (4 people) builds apps and associated functionality. The second team (6 people) builds websites and custom applications.- Supervised the Lighthouse Customer Success team and Wellness Development team, ensuring client engagement and overall client happiness stays high.- Facilitated weekly team meetings to ensure projects are being completed on time, any issues are being dealt with in a timely manner and bringing the companies’ departments together to continue working towards the common goals.- Managed the Academy Hour customer service team. - Rolled out a new peer support course at the end of 2022. Notable clients using this training: Oklahoma Highway Patrol (800 officers and support personnel), Kentucky State Police (60 officers, with more to enroll)- Managed the design and communication team on all directives, materials and communication needs, including Weekly Wellness minutes, monthly newsletters, press releases, Ambassador materials, Advocate materials and more.STRATEGIC DEVELOPMENT - Wrote RFP responses for government agency projects at a state and national level. Act as the project manager on these strategic accounts.- Developed an internal app for employees to submit leads, access resources, email materials to interested parties and submit documentation for monthly reporting.- Developed a process for the Ambassadors to process their event and lead submissions.- Designed the structure and organization of a custom-built LMS system. Since inception of the LMS in early Fall 2022, it now houses over 20 courses for 2 different programs. It is utilized by Kentucky State Police for annual CE training for their officers. Oklahoma Highway Patrol also utilizes this tool for their officers.

Tulsa, Oklahoma Area

- Manage the fulfillment of Marketing Solutions projects from Division inception to over $2.2 million in revenue in 4 years. - Oversee project teams and overall project progress. Average number of projects at one time is 50-60. - Lead Fulfillment Teams to meet expectations for productivity, quality and goal accomplishment. - Oversee the design, development and launch of 40 websites in 5 years. - Strategize the development of new products for the Marketing Solutions division geared towards increasing revenue of marketing services. Research and understand the technical aspects of the potential products in relation to customer needs and future outlook. - Oversee the execution of new product development from conceptualization and design to build-out, QA and testing to product launch. - Consult with PennWell’s web development, product development, creative, and production groups in the provision of services to clients as required and to ensure the most cost-effective approach to implementing project plans. - Management of the project teams to ensure timely completion of deliverables for clients and the management of the work-flow, making sure to adhere to PWMS policies and procedures. - Continually evaluate and improve the efficiency of the division’s processes and procedures to enhance speed, quality, efficiency, output and profitability goals.

Tulsa, Oklahoma Area

- Strategize, develop, and implement project plans to meet budgets, timelines, and objectives related to consulting and marketing services for clients of PennWell’s Marketing Solutions Division.- Work closely with customers on projects, keeping them apprised of milestones, deadlines, and approval process.- Ensures projects are completed on-time, of good quality, and clients are satisfied with the deliverable(s). - Act as a medium between customers and the design/development team, passing along concepts, feedback, information, data and any other necessary communication.- Secure and manage relationships with third-parties who will provide design, creative, production, web development, and related product development required for deliverables to clients.- Management of designers/developers to ensure timely completion of deliverables for clients and the management of the work flow.- Provide monthly reports detailing all activities to the Vice President, Marketing Solutions. - Plan and allocate resources to effectively staff and accomplish the work to meet PWMS productivity and quality goals.- Continually evaluate and improve the efficiency of the division’s processes and procedures to enhance speed, quality, efficiency, and output.- Completion of custom reports to potential customers who register for consultation sessions with PWMS.- Enter orders into the ordering system(s) for all sales reps in the Marketing Solutions division.- Reviewing RFPs and helping PWMS sales reps obtain hard costs and developing associated cost calculators for deliverables.

Tulsa, Oklahoma Area

Inside and Outside Sales, Project Management, Employee Management, Systems Analyst, Website Software Interface Design, Website Software Development, Website Software Maintenance, Ecommerce Installation, Ecommerce Training, CMS / Software Training, Data Manipulation, DNS Management, CSS Development, Banner Design, Image Manipulation (background removals, etc), Tier 2 Email Support, Tier 3 Proprietary Software Support, Accounts Receivable, Accounts Payable

Education record

Leadership development program aimed at new and emerging leaders. Sessions include lectures, group presentations and role-playing.

Associate Of Applied Science, Applications Programming

Associate Of Applied Science, Physical Therapist Assistant