Katherine Cortés Email and Phone Number
Katherine Cortés work email
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Katherine Cortés personal email
What I really enjoy the most is helping others! I'm a people person 🤗I've been working for +10 years in customer success, from hospitality to technology startups, I recently worked as an Implementation Specialist at Contractbook, where I successfully led the technical implementation for over 60 EMEA clients, helping them enhance productivity, standardize their workflows, and streamline their contract cycle by automating their processes.My desire to help others led me to work as a volunteer professional mentor for teenagers at a Colombian foundation. We worked to improve their futures by giving them the tools and personal mentorship their schools do not provide.I'm motivated by empathy for others, I like to contribute to growing Startups 🚀 and always keep learning.I enjoy trying new experiences, right now I'm into rollerskating 🛼, cooking 🍳, and handcrafts.
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Client ManagerSubstant Nov 2024 - PresentDenmark
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Implementation SpecialistContractbook Feb 2022 - Jun 2024Copenhagen, Capital Region, DenmarkContract lifecycle optimization 💪I successfully led the technical implementation for over 60 EMEA clients, helping them enhance productivity, standardize their workflows, and streamline contract cycle by automating their processes. - Scope technical solution- Project Planning and Management- Product Setup and Configuration- Customer Training and Support- Issue Resolution- Testing and Quality Assurance- Post-Implementation Review- Customer data migration- Cross-functional collaboration (Sales, Product and Marketing team) -
Customer Success SpecialistMuinmos May 2021 - Jun 2021Denmark -
Talent Solutions Specialist & Key Account ManagerTorre Oct 2020 - Feb 2021Bogota,D.C., Capital District, Colombia- Created the Talent Solutions team to provide B2B services. - Project managed the talent recruitment inside Torre for roles such as Software Developers, UX Designers, Team Managers and Operations Managers. - Project managed the recruitment of 20+ professionals for the company from over 700 applicants in less than 4 months. -
Marketing Operations ManagerTorre Apr 2020 - Sep 2020Bogotá, Distrito Capital, Colombia- Manager of the Marketing operations team. - Project managed the optimization and automation of the candidate review process for job vacancies. - Co-created and executed global digital marketing strategies - Designed and implemented a daily KPI report for my team.
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Customer Success SpecialistTorre Mar 2020 - Apr 2020Bogota,D.C., Capital District, Colombia- Onboarded BETA users and optimized our services to help them achieve their goals. - Responsibility for B2B customers (first contact and platform onboarding).
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Student AdvocatePlatzi Nov 2018 - Jan 2020Bogotá D.C., Colombia- Main goal was to advise students, create personalized learning paths, solve their questions and give them platform support. - Analyzed the Customer Journey and created strategies to Increase Customer Retention.- Created an onboarding program that reduced training time by 30% and became the lead go-to person for new team members. - Solved an average of 400 students inquiries in any given week .- Bug reporting and working with the engineering team to solve them. - Responsible for the company payments platform, authorizing refunds and reviewing subscriptions. - Commended for the initiative, persuasiveness, intense customer focus and dependability in performance evaluations. -
Sales RepresentativePlatzi Sep 2018 - Nov 2018Bogota,D.C., Capital District, Colombia
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Front Desk AgentFour Seasons Hotels And Resorts Apr 2017 - Sep 2018Bogotá D.C., Colombia- Demonstrated powerful communication skills by efficiently guiding potential clients through the sale process. - Dealing with and solving customers’ complaints and concerns. - Perform detailed night audits. -
Room Service SupervisorFour Seasons Hotels And Resorts Sep 2016 - Apr 2017Bogota,D.C., Capital District, Colombia- Leading a Room Service team of 6 people - Managed team’s schedules, payments, and performance reviews.
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Food Service CaptainFour Seasons Hotels And Resorts Mar 2016 - Sep 2016Bogota,D.C., Capital District, Colombia- Leading a team of 20 people to manage events and food & beverage services. - Assist with the restaurant's opening and onboarding of all team members.
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Hostess ServerW Hotels Oct 2015 - Feb 2016Bogota,D.C., Capital District, Colombia -
Assistant DesignerMura, Concretos Y Maderas Dec 2012 - Jun 2013Bogota,D.C., Capital District, ColombiaI assisted with furniture design for architectural projects, such as kitchens, closets, dressing rooms, and doors. I was part of the whole production process: design, technical drawings, 3D modeling, rendering, production and installation supervision, cost monitoring, and time control. Great knowledge about special accessories and materials.
Katherine Cortés Skills
Katherine Cortés Education Details
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Industrial And Product Design -
Mobiliary Designer -
French Language And Literature
Frequently Asked Questions about Katherine Cortés
What company does Katherine Cortés work for?
Katherine Cortés works for Substant
What is Katherine Cortés's role at the current company?
Katherine Cortés's current role is No-Code Implementation Specialist | 🪄Automation Hero | Scrum Master.
What is Katherine Cortés's email address?
Katherine Cortés's email address is ka****@****tzi.com
What schools did Katherine Cortés attend?
Katherine Cortés attended Universidad Nacional De Colombia, Servicio Nacional De Aprendizaje (Sena), Universidad Nacional De Colombia.
What skills is Katherine Cortés known for?
Katherine Cortés has skills like Pasarelas De Pago, Copywriting, Zapier, User Experience Writing, Email Marketing.
Not the Katherine Cortés you were looking for?
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Katherine C.
Wilmington, De -
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Katherine Cortes
Senior Customer Success Manager At Stack Overflow | Tech | Digital AdvertisingWorcester, Ma
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